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Gainsight Inc.

Catch-up on Sally AI Bot Enhancements

February 2020: 6.11 Release

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February 2020: 6.11 Release

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January 2020: 6.10 Release

Powered by AI, Sally makes rich Gainsight data easily accessible through simple conversation. Chatting with Sally is just like chatting with a real person and machine-learning technology helps Sally get smarter with each interaction. Not only can Sally provide answers to a diverse set of questions about your customers, Sally can also update customer data, provide information on health scoring, current risks, and opportunities. Your company can quickly collaborate on the latest customer intelligence to more rapidly deliver customer outcomes across all parts of your organization.

Query all fields in In-App Sally 

Previously, only summary, health score, NPS survey, CSM, CTA summary, recent activities, and renewal date intents of the Company/Relationship custom and standard objects were available for querying in In-App Sally. With this release, In-app Sally now supports querying of all the fields that are available in the Company/Relationship custom and standard objects.

To view the fields defined in the Company/Relationship objects, navigate to  Administration > Operations > Data Management page, and click the Company/Relationship objects.

Note: Only the users with full Gainsight licenses can query for all Company/Relationship fields, in order to reduce information security risks.

The following are some examples of the new info you can query:

  • ARR
  • Renewal Date
  • MRR
  • Original Contract Date
  • Stage
  • GSID

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December 2019 : 6.9 Release

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