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Gainsight Inc.

Catch-up on Sally AI Bot Enhancements

June 2020: 6.15 Release

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May 2020: 6.14 Release

Sally, the AI-powered bot, makes rich Gainsight data easily accessible through simple conversation. Asking Sally questions is just like asking a real person, and machine-learning technology helps Sally get smarter with each interaction. Not only can Sally provide answers to a diverse set of questions about your customers, Sally can also update customer data, provide information on health scoring, current risks, and opportunities. Your company can quickly collaborate on the latest customer intelligence to more rapidly deliver customer outcomes across all parts of your organization.

Gainsight Notifications through Slack

Gainsight now sends important notifications about the companies users are following through Slack. By default, all the notifications that are supported in Mobile are turned ON. For more information on notifications supported in mobile, refer to the Gainsight Mobile Overview article.

Note: Gainsight notifications are only sent for the customers who have set-up a Slack workspace for Sally.

Users can only modify their Slack preferences through Slack by typing ‘Settings’ in Slack.

Users can select Yes/No for the following main events available for subscription in Slack Channel:

  • Company Intelligence
  • Timeline activities, such as:
    • Mentions in an activity
    • Comments on your activity
    • Mentions in a comment

IMPORTANT: The above mentioned Timeline activity notifications are received even if the user does not follow that particular company in Slack.

Note: Users can also click the Notifications Settings option after every notification they receive to edit their Slack preferences.

Once users follow the company, they will start receiving notifications regarding the events for which they have subscribed. For example, if you are mentioned in xyz Timeline activity, the following notification is received in Slack.

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For more information on Gainsight Notifications in Slack, refer to the Gainsight Notifications in Slack article.

April 2020: 6.13 Release

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March 2020: 6.12 Release

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