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Gainsight Inc.

Simple Program Analytics

This article refers to the Simple Program Analytics that can be located by navigating to Journey Orchestrator > Program tab select any Simple Program > Analytics.  

Activity for a Participant

The Activity tab in the Analytics section provides the activity feed of participants that appears as a flow diagram and displays each step of the participant’s journey in the Simple Program. This includes when the participant was sent an email, how long the participant waited between each step, when the participant was dropped from the Program journey, and the failure reason.

To access the activity feed for a participant:

  1. In the Analytics tab of an active simple program, navigate to the Activity tab. 

  2. Select Day, Week, or Month aggregation to view the activity of a participant. The Activity screen appears for the participant.

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Snapshot

The Snapshot tab in the Analytics section summarizes the total number of participants added to a Simple Program, how many participants were removed or knocked off, how many participants received emails or engagements, and how many participants completed the journey. It also provides the drill down on each section of this report, which reveals the participants' names. 

You can select columns for the participants' snapshot Using the + icon.

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Click View to view the activity detail for that particular participant in the Simple Program journey.

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Using the Export option, you can export the participants’ Snapshot information of each Simple Program.

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Simple Program in Journey Analytics

The Journey Analytics page displays data across Programs for each customer and contact. Under Journey Analytics, admins can view information including the number of single programs a customer or contact has participated in, as well as out of the box reports for bounce rate, unsubscribe rate, and other data. To navigate to this feature, select Journey Orchestrator > Journey Analytics > select the Simple Program checkbox.

IMPORTANT: To access Journey Analytics page, user should be Super Admin or they should have Analyze Permission (program) selected in one of the assigned Permission Bundles.

For more information, refer to the Reports Across Programs article mentioned in the Additional Resources section.

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