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Gainsight Inc.

Activity Page

IMPORTANT NOTE: Gainsight is upgrading Connectors 2.0 with Horizon Experience. This article applies to tenants which have been upgraded to the Horizon Experience for Connectors 2.0. If you are using Connectors 2.0 with the previous version, you can find the documentation here.

This article explains how you can view and download the activities on all data jobs executed across the connections, from the Activity page.

Overview

There are two types of activities for all data jobs:

  • Execution Activities: An execution activity is created when a job is executed. You can view job details such as Name, Start time, End time, Success or Failure count, Status, etc.
  • Update Activities: An update activity is recorded when the update activity (configure) is performed on a job, such as edit field mapping, add or delete a field, or delete a job.

To see the Update and Execution Activities on the Data Jobs across multiple Connections, navigate to Administration > Connectors 2.0 > Activity.

Options in the Activity Page

The following options are available in the Activity page:

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  1. View Activities: You can select one of the two types of activities mentioned below to view the related list:
  • (Default) Execution Activities: the following fields are displayed in the list view of the execution activities:
    • Date: Displays the date of the Job execution.
    • Start Time: Displays the start time of the job execution.
    • End Time: Displays the end time of the job execution.
    • Job Name: Displays the name of the job.
    • Connection Name: Displays the name of the Connection.
    • Success Count: Displays the number of records synced successfully.
    • Failure Count: Displays the number of records which failed to sync.
    • Status: Displays the job status such as Success, Failure, In Progress, Aborted, and Partial Success.

Activity_page2.png

  • Update Activities: Following are the fields displayed in the list view of the update activities:
    • Date: Displays the date of the Job update.
    • Update Time: Displays the time of the Job update.
    • Name: Displays the name of the Job.
    • Updated By: Displays the name of the user who updated the job.
    • Updated Type: Displays the name of the field updated by the user.
    • Connection Name: Displays the name of the Connection.
    • Value Change: Displays the old value which was modified and the new value in the modified field. For example, Hubspot → Hubspot Connector, in this example ‘Hubspot’ is the old value and ‘Hubspot Connector’ is the new value.

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  1. Activity Date: You can select a period of time to filter the activities. Below are the mentioned options:
  • Last 24 hours: Select this option to view activities for the last 24 hours.
  • Last 3 days: Select this option to view activities for the last 3 days.
  • Last 7 days: Select this option to view activities for the last 7 days.
  • Custom dates: Select a Start date and End date to view the activities recorded in the respective date range.
  1. Connections: You can select the Connections to view the respective Job activities.
  2. Execution Status: You can select the statuses of Job execution to view the respective activities. Following are the status options:
  • Success
  • Failed
  • In Progress
  • Aborted
  • Partial Success
  1. Search: You can search a specific activity by job name.
  2. List View: It is a list of all activities displayed in the Activity page.
  3. Pagination Tools: If you have too many activities recorded, you can navigate through different pages to view all of the previous activities.
  4. Activity menu: You can click the ellipsis menu to view the following options:
  • Download Logs
  • View Job Activity
  • Edit Job

Download Logs

You can download the details of failed or partial success jobs in a CSV file and save it in your local system to view the error details. You can troubleshoot the issues using the error details and change the job configuration for the successful execution in the next schedule.

Note: You cannot download logs for Update activities.

Activity_page4.png

View Job Activity

You can view activities of the specific job in the last 30 days. The following details are displayed in the Job Activity page:

  • Job Name: Displays the name of the Job.
  • Connections: Displays the name of the Connection.
  • Source: Displays the name of the Data source.
  • Last 5 Run Status: Displays the status of the last five job runs. Following are the symbols used for respective statuses:
    • F: Failed
    • S: Success
    • PS: Partial Success
  • Last Run Count: Displays the number of records synced with Success and Failed.
  • Next Run At: Displays the date of the next run of the job.
  • Activity Dropdown list: You can select the type of activity to see the respective Activity details.
    • (Default) All Activities: Select this option to view both the Execution and Update activities.
    • Execution Activities: Select this option to view execution activities. Following are the fields displayed for an execution activity in the Activity page:
      • Status: Displays the status of the job.
      • Success Count: Displays the number of records successfully synced.
      • Failure Count: Displays the number of records failed to sync.
    • Update Activities: Select this option to view update activities.
      • Update Type: Displays the name of the modified field.
      • Update By: Displays the name of the user who updated the job.
      • Value Change: Displays the old value which was modified and the new value in the modified field. For example, Hubspot → Hubspot Connector, in this example ‘Hubspot’ is the old value and ‘Hubspot Connector’ is the new value.
  • Download logs: Click this button to download the details of failed or partial success jobs in a CSV file and save it in your local system to view the error details. You can troubleshoot the issues using the error details and change the job configuration for the successful execution in the next schedule.
  • Edit: Click this button to edit a job. For more information, refer to the Preparation of Connector Jobs in the Additional Resource section at the end of this article.

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Edit Job

You can click this option to edit a job. For more information, refer to the Preparation of Connector Jobs in the Additional Resource section at the end of this article.

Note: Edit Job option is not available for Update activities.

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