Is this a paid integration?

No, this is currently available at no additional charge.

What are the prerequisites?

How do I enable the integration in Gainsight?

Follow the steps to set up Click-to-Call in Gainsight, and you’re ready to go.

What are the benefits of this integration?

  • Quickly and easily leverage your RingCentral cloud phone system in your Customer Success Strategy.
  • Keep your CSM workflow simple and productivity high by enabling CSMs to conduct client outreach from their favorite Gainsight screens.
  • Bring the personal, one-on-one voice conversation back into your Customer Success strategy without compromising efficiency.