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Gainsight Inc.

Create Connection

IMPORTANT NOTE: Gainsight is upgrading Connectors 2.0 with Horizon Experience. This article applies to tenants which are yet to be upgraded to the Horizon Experience of Connectors 2.0. If you are using Connectors 2.0 with Horizon Experience, you can find the documentation here.

This article is the second in a series of Salesforce connector articles. Gainsight recommends you to first refer the initial articles and then proceed with this article.

This article explains how to establish a connection between Gainsight NXT and a Salesforce org. After reading this article, admins can connect Gainsight NXT to a Salesforce Sandbox org, Production org, or a custom domain.  


A connection is a link between a Gainsight and a Salesforce org. You can create a connection either to your Salesforce Production org or Sandbox org. Salesforce Connector also allows you to create a connection to a Salesforce org which is configured to a custom domain. After you establish a connection to your Salesforce org, you can authorize the connection and start syncing data from Salesforce to Gainsight. 

IMPORTANT: You can create only a single connection in Salesforce Connector. A connection can be associated to only a single Salesforce org. If your data resides in multiple Salesforce orgs, you must first delete an existing connection (after you sync the data) and then create a new connection.

Create Connection

This section describes the procedural steps involved in creating a connection between a Salesforce org and Gainsight. 

To create a connection: 

  1. Navigate to Administration > Connectors 2.0 > CONNECTORS tab.
  2. Click the Salesforce Connector widget.
  3. Click the Create Connection icon. The Add Connection Details dialog is displayed.


  1. Provide the following details:
    1. Name: In the Name field, enter a name for the connection.
    2. Salesforce Org Type: From the Salesforce Org Type drop-down menu, select the org type from the Salesforce Org type drop-down menu. The available org types are:
  • Production: When you select this org type, the Authorization window navigates to the (if no custom domain is configured) for Authorisation.
  • Sandbox: When you select this org type, the Authorization window navigates to the (if no custom domain is configured) for Authorization.
  1. (Optional) Custom domain toggle: Switch on the Does Your Salesforce org have a custom domain. You can use this toggle to create a connection to Salesforce org with custom domain. 
  2. (applicable only if the above sub step is executed) In the Enter Custom Domain field, enter the URL of your custom domain.   
  3. Click CREATE.


  1. (Optional) Click the Edit Connection icon to edit various connection details like connection name, type of org, and Custom URL.
  2. (Applicable only if the above step is executed) Click SAVE.


See Also

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