Occasionally, an Admin may need to assign a Salesforce license to a user before they can assign the Gainsight app to their profile.

1. In Salesforce, navigate to Setup > Manage Users > Users.

2. Click edit on the user's record (or create a new user).

  1. Select the Salesforce Platform as the User license and click Save. (If you don't have the Salesforce Platform license option, please contact Salesforce support.)

Now you may proceed with assigning a Gainsight license to their profile.