Occasionally, an Admin may need to assign a Salesforce license to a user before they can assign the Gainsight app to their profile.
1. In Salesforce, navigate to Setup > Manage Users > Users.
2. Click edit on the user's record (or create a new user).
- Select the Salesforce Platform as the User license and click Save. (If you don't have the Salesforce Platform license option, please contact Salesforce support.)
Now you may proceed with assigning a Gainsight license to their profile.