Occasionally, an Admin may need to assign a Salesforce license to a user before they can assign the Gainsight app to their profile.

1. In Salesforce, navigate to Setup > Manage Users > Users.

2. Click edit on the user's record (or create a new user).

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  1. Select the Salesforce Platform as the User license and click Save. (If you don't have the Salesforce Platform license option, please contact Salesforce support.)
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Now you may proceed with assigning a Gainsight license to their profile.