Timeline Module Objects
Some of the most important MDA objects used in the Timeline module are described here. For more information on other SFDC and MDA Objects used in different modules, refer to Gainsight Object Glossary.
Activity Timeline Object
This object is used as Timeline Activity in C360/R360 and Email Assist Tasks. For example; reports based on Timeline Activities and associated information fetched from other objects.
The following table lists the data fields available in this object:
| Field Name | Description |
|---|---|
| Account Id | An unique Id that helps to fetch customer information (Company Name, CSM, Current Score, etc.) from the MDA object Company. |
| Activity Date | The date on which an Activity occurs. |
| Context Id | Account Id/Relationship type Id/CTA Id to which an Activity belongs. This helps to fetch information from the objects Company, Relationship Type, etc. |
| Context Name | Account/Relationship Type/CTA to which an Activity belongs. |
| Created by | The name of the user who created an Activity. |
| Created Date | The date on which an Activity is logged in Gainsight. |
| Duration (in Mins) | Duration of a call or meeting in an Activity. |
| Last Modified By | The name of the user who last modified an Activity. Currently, only the user who created an Activity can modify it. |
| Last Modified Date | The date on which the Activity was last modified. |
| Notes | Important notes of the Activity. |
| Relationship Id | An unique Id that helps to fetch information about Relationship (Relationship Name, CSM, Current Score, etc.) from the MDA object Relationship. |
| Reporting Category | Category of an Activity (Standard or Custom). |
| Source | The source from which an Activity is generated: Account/Relationship/CTA/Account Widget/Opportunity Widget. |
| Subject | Subject of an Activity. |
| User Email | An email of a user who created an Activity. |
| User Id | An unique Id that helps to fetch user information (User Name, Email, Company Name, etc.) from the MDA object User. |
| User Name | The name of a user who created an Activity. |
Activity Attendee Object
This object is used as Timeline Activity in Reporting and Rules Engine modules.
The following table lists the data fields available in this object:
| Field Name | Description |
|---|---|
| Activity Id | The ID of the associated Activity. |
| Attendee Type | This field describes if the Attendee is internal or external. |
| External Attendee GS Id | The Gainsight ID of the associated External Attendee. |
| External Attendee SFDC Id | The SFDC ID of the associated External Attendee. |
| Internal Attendee GS Id | The Gainsight ID of the associated internal Attendee. |
| Internal Attendee SFDC Id | The SFDC ID of the associated internal Attendee. |
GS Error Logs Object
The following table lists the data fields available in this object:
| Field Name | Description |
|---|---|
| Area Name | This field is always set to ANT (Activities and Timeline). |
| Created Date | The date time on which the error was logged for the first time. |
| Entity ID | The ID of the associated Activity entity. |
| Entity Type | This field is always set to Activity. |
| Error count | Number of times the sync failed. |
| Exception type | This field is always set to ACTIVITY_SFDC_SYNC_FAILED. |
| Last Modified Date | The Date time on which the sync last failed. |
| Message | The actual failure message. |
| Name | The Name or Subject of the Activity. |