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Gainsight Standard Objects

Some of the most important Gainsight Standard objects used in the People Management module are described here. For more information on other SFDC and MDA Objects used in different modules, refer to Gainsight Object Glossary.

Person Object

Person is a standard object in Gainsight that stores unique records of the people in the real world. Let’s consider a person named John Damon, his personal attributes like his Name, Email, Mobile phone, Twitter profile, LinkedIn profile, etc. are stored in this object.

The following table lists the data fields available in this object:

Field Name Description
Created Date It indicates when the record was created.
Email Email address of the person
External ID A unique person identifier in an external system. It identifies a person uniquely apart from Email and Name.
First Name First name of the person
GSID GSID of a person record. For example: Usage Data ID in the data from Segment integration with Gainsight has a look up to this record in Person object.
Last Name Last name of the person
Middle Name Middle name of the person
Modified Date It displays the date when the record was last modified.
Name Name of the person
Location It stores the location of a person. Admins can map this field in the Rule action types: Load to Company Person and Load to Relationship Person.
Timezone It stores the Timezone of a person. Admins can map values in this field and load data in the Bionic Rule action types: Load to Company Person and Load to Relationship Person.
Dynamic Resolution Key It is used by Gainsight for internal Master Data Management (MDM) process, not to store any person data for customer usage.
Master Avatar Type Code It is used by Gainsight for internal MDM process, not to store any person data for customer usage.
Master Record ID It is used by Gainsight for internal MDM process, not to store any person data for customer usage.
Comments It enables CSMs to view or add any additional information about a person such as personal interests/hobbies, temperament, current concerns, etc. You can capture unique characteristics of a Person (such as conversation tips), to help you or colleagues in future conversations with that individual in the newly introduced Comments field of the C360 Person section. Comments made here about that Person will be available across all contexts of Companies and Relationships that the Person is associated with.

Company Person Object

Company Person is a standard object that stores attributes of the people in association with a company. Let’s consider John Damon works at Acme, his attributes while working at Acme that includes Company name, Title/Designation, Office phone, Manager, etc. are stored in this object.

The following table lists the data fields available in this object:

Field Name Description
Company ID It contains the IDs of the companies, a person is associated with. This field has lookup to GSID field in the Company object.
Created Date It indicates when the record was created
GSID GSID of a company person record
IsPrimaryCompany Flag that indicates whether a company record is the person’s primary company
Role It stores the Role of a Person associated with a company. Gainsight is shipping five Roles out of the box: User, Admin, Executive Sponsor, Decision Maker, and Power User. You can create custom Roles as per your requirement.
Title It stores the Title of a person in association with a company.
Manager It stores the GSID of a person’s manager in association with the company. It has lookup to another person record (manager of the user) in the same object (Self object lookup).
Active Flag that indicates whether a person is associated with a company. Status of a person if he/she is associated with a company is True and status of all the previous associations with other companies are False.
Modified Date It displays the date when the record was last modified.
Person ID It has lookup to GSID field in the Person object.

Relationship Person Object

Relationship Person is a standard object that stores attributes of the people in association with a Relationship. Let’s consider John Damon at Acme is working with a project implementation which is represented as a relationship. John’s attributes in association with this Relationship, such as Business unit name, Relationship ID, Role played by John in that Relationship, etc., are stored in this object.

The following table lists the data fields available in this object:

Field Name Description
Company ID It contains the IDs of the companies a Relationship is associated with. This field has lookup to GSID field in the Company object.
Company Person ID GSID of a Company Person record that this Relationship person is associated with
Created Date It indicates when the record was created
GSID GSID of a Relationship person record
IsPrimaryCompany Flag that indicates whether a record is the person’s primary company
Role It stores the Role of a Person associated with a Relationship. Gainsight is shipping five Roles out of the box: User, Admin, Executive Sponsor, Decision Maker, and Power User. You can create custom Roles as per your requirement.
Title It stores the Title of a person in association with a Relationship.
Manager It stores the GSID of a person’s manager in association with the Relationship. It has lookup to another person record (manager of the user) in the same object (Self object lookup).
Active Flag that indicates whether a person is associated with a Relationship. Status of a person if he/she is associated with a Relationship is True and status of all the previous associations with other Relationships are False.
Modified Date It displays the date when the record was last modified
Person ID It has has lookup to GSID field in the Person object
Relationship ID It has lookup to GSID field in the Relationship object.
Relationship Type ID It has lookup to GSID field in the Relationship Type object.

People Maps Influencers Object

This object is used in the People Management module to store information of the customers. 

The following table lists the data fields available in this object:

Field Name Description
Standard Fields
Influencer ID Company Person ID of the influencer. This field has a lookup to the GSID field of the Company Person object.
Company Person ID Company Person ID of the subject of influence. This field has a lookup to the GSID field of the Company Person object.
Sentiment This field stores the sentiment of the Influencer, either Positive, Negative or Neutral
Type This field stores the type of Influencer, either Within your Organisation (any Company Person) or Within Company (any Gainsight User)
Notes This field stores any Notes that CSMs have added about the Influencer.
System Fields
GS Created Date Indicates when the record was created.
GS Modified Date Indicates the date when the record was last modified.
GSID Unique GSID of every record in the object. This is generated automatically.
GS Created By Indicates who has created the record. This field has lookup to the GSID field of the User object.
GS Modified By Indicates who has last modified the record. This field has lookup to the GSID field of the User object.
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