Gainsight is an application designed for customer success professionals for driving revenue, increasing retention, and scaling operations. Gainsight is currently upgrading customers to our newest platform release. To identify which edition of Gainsight you are currently on, hover your mouse over the browser tab.
Gainsight Salesforce Edition
Gainsight Salesforce Edition is a Native force.com application built for Customer Success Professionals. If you are using Gainsight Salesforce Edition, you can identify the edition in <Application name> Salesforce - <Edition name> in the browser tab.
Note: If you are using the Salesforce Lightning Experience, the text on the browser tab appears in the format <Application name> | Salesforce.
Gainsight NXT is the next evolution of the Gainsight platform. If you are using Gainsight NXT, you can identify the edition with Gainsight Application name in the browser tab.
Check out this 3-min. video to see what NXT looks like! (produced May 2020)
Gainsight NXT in Salesforce
Gainsight NXT is the next evolution of the Gainsight platform which also offers a bidirectional integration with SFDC and a full Gainsight user experience that can be accessed from directly within Salesforce. If you are using Gainsight NXT in Salesforce, you can see Gainsight NXT as a tab in your Salesforce org and identify the edition in <Gainsight Application name> - Gainsight NXT in the browser tab.
Note: If you are using the Salesforce Lightning Experience, the UI appearance may slightly vary.