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Gainsight Inc.

Build People Maps

Build People Maps

This section explains how end users can build People maps for a Company. Before building the map you must ensure that all of the Person records are created and associated with the Company. To learn more on adding person records manually to Gainsight, refer to the Person Section in C360 article.

A few key terms related to People Maps are given below:

  • Person: The person from whom you start building the map. This Person will be the starting point of our map.
  • Direct Report: The Person who directly reports to the Person, from whom the map is being built (Person who is considered to be the starting point of the map).
  • Manager: The Person to whom another Person reports to.
  • Influencer: An Influencer is a Person who can impact the decision maker in an organization. This impact (known as Sentiment in People Maps) can be negative, positive, or neutral.

When you start building the map for a specific Person, by default the Reports and Manager of that Person are displayed. Apart from these details, you can also view the NPS® score given by a Person, the date on which the NPS® the NPS® score was responded, and comments given (if any) with NPS® score. This is applicable if the person uses Surveys 2.0 and has responded to an NPS® survey. You can also view the date and type of the latest Timeline activity associated with the Person.

PM3.png

You can view a hierarchy from the above image. Kelly Kapoor and Angela Martin report to Michael Scott. Kelly Kapoor has Dwight Schrute as the Direct Report and Angela Martin has Kevin Malone as the direct report. This hierarchy would now be constructed in Gainsight using the People Map feature.

To build the People map:

  1. Navigate to the C360 page.
  2. Click the Person section.
  3. Search the first person in the View Hierarchy of field.
  4. Drag and drop the second person from the Search list to the first Person card, to add as a Direct Report.

 

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