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Gainsight Inc.

Getting Started with Bionic Rules

Bionic Rules is an evolutionary enhancement to the Rules Engine. This feature helps you scale your data investment by harnessing cutting-edge technology to transform customer data into value delivered. Gainsight’s Bionic Rules Engine can perform multi-step, in-memory data processing to convert raw customer data to real-world action. Bionic Rules can perform multiple fetches and transformations in a single rule; including tasks to fetch data from multiple sources, merge, aggregate, pivot and then load to an object.

Previously, multiple objects used to be joined and flattened by a series of Custom Rules, but Bionic Rules have the capabilities to transform fetched data in various ways and execute actions within a single rule.  

Sample Bionic Rule High-Level Task Transformation 

Bionic Rules help you reduce the number of rules created and all MDA custom objects created, by enabling Admins to work with multiple data sets from multiple data sources; as well as process the data and perform actions.

Note: There are a few scenarios of Calculated fields that are supported in Custom Rules and not in Bionic Rules. We are working to close this gap soon.

You can also learn more about configuring Bionic Rules in our free self-paced elearning courses on Customer Success University.

Additional Resources

If you are viewing this article as part of the Configure Bionic Rules documentation path, please use the arrows at the top of the article to proceed. Alternately, you can access these additional articles independently:

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