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Gainsight Inc.

Catch-up on Surveys Enhancements

June 2018: 5.15 Release

  1. SFDC.png NPS Analytics Summary View for Surveys 2.0: Admins can add the NPS 2.0 (Beta) tab to their available tabs. The NPS 2.0 tab contains cross survey reports on the NPS question for surveys distributed through Surveys 2.0. For more information on the NPS 2.0 (Beta) tab, refer NPS 2.0 Overview.

7-NPS Analytics Summary View.png

  1. SFDC.png Internal Submissions for Surveys 2.0: The Internal Submissions feature is now enabled for Surveys 2.0. This option is available under the Properties tab > Additional Configuration section. For more information on enabling Internal Submission, refer to Submit Surveys 2.0 Internally.

17-Internal Submissions for Surveys 2.0.png

Note: Internal Submission is only available for surveys with the Non-Anonymous category.

To submit an internal response in Surveys 2.0:

  1. On the Surveys 2.0 (Beta) tab, open the survey for which you want to submit a response.
  2. Navigate to the Analyze tab. (For more information on this tab, refer Surveys 2.0 Analytics.)
  3. Click the Not Responded section of the participant chart in Response Statistics.
    18-Response Statistics.png
  4. This will open a table view for every participant that has not responded to the survey at the bottom of the page. Click the submission icon next to the participant’s name.
    19-submission icon.png

  5. This will open the survey in a new tab where you can submit responses on behalf of the participant. Enter the response and click SUBMIT.

May 2018: 5.14 Release

Surveys 2.0 gives admins the ability to design and distribute surveys in Gainsight without a dependency on SFDC sites or features. The functionality was built with Advanced Outreaches (AO) and Email Assist  in mind and is designed to work with both features from the ground up. New features like Skip Logic and Display Logic enable Admins to control the flow of survey questions and the Question Library can store and import questions from survey to survey. Anonymous surveys now have an Anonymous Link that can be pasted into emails or displayed on a website. It does not track identifying information of respondents.

Surveys 2.0 is available as a Beta feature for all customers. The new module does not have feature parity with the 1.0 version yet, and a migration process is in development. Both features can be used in parallel with each other. We strongly recommend customers pilot this feature and spend time getting used to the differences, before relying on it as the primary method for creating and distributing surveys. For more information on this feature, refer to Survey 2.0 and check out this 5-minute video.

April 2018: 5.13 Release

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March 2018: 5.12 Release

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