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Catch-up on Scorecards Enhancements

November 2017: 5.10 Release

  1. Change the Scorecard scheme type (Numeric, Color, or Grade): Admins can now change the scorecard Scheme Type after it is created.
    1. Navigate to Administration > Scorecards 2.0.
    2. Edit an existing scorecard.
    3. In the Properties section, select a new scheme type. A background job is triggered which recalculates all of the Measures, Groups, and Overall Scores in all consumption areas (for example, C360/R360 and Set Score in Rules Engine).

Scorecrads 2.0 1.png

  1. Delete a scheme range from the Scheme Configuration: Admins can now delete and customize scheme ranges. A minimum of two scheme ranges must be present in the Scheme Configuration and cannot be deleted.


September 2017: 5.9 Release

  1. Account Scorecard utility to migrate Scorecard: A migration utility is available to migrate metadata from Account Scorecards 1.0 to Scorecards 2.0. The migration utility will migrate the account scorecard tables including usage data measures to scorecard 2.0 tables. After migration you can use Scorecards 2.0 and use the data you’ve created in Scorecards 1.0 to create reports and also view past data or current data. 
    For a successful migration, an Account must have the following parameters:
  • Scorecard name
  • Customer (tenant) ID
  • Entity Type (Account)
  • Email ID

Contact to start the migration process. Gainsight technical resources will perform the migration, as there is no UI available to perform the migration at this time.
For more information on the migration utility, see Scorecards 2.0 FAQs.

  1. Scorecard 2.0 Scheme Configuration: In Scorecard scheme configuration, the ranges for Color and Grade have been extended to 12 to improve accuracy in grading. Now you can set 0 or 100 accurately while setting a score for a measure.

  1. Query Optimization/Batching for Set Score: Query optimization/batching for Set Score in Mass edit reports and Rules prevents timeout errors and reduces the time taken for query execution.

May 2017: 5.6 Release

1. Create Multiple Scorecards configurations: Admins can create multiple scorecards using Scorecards 2.0 and apply them to a set of accounts or relationship types by defining a criteria. For example, for customers in the Onboarding stage you can assign a specific scorecard, and for customers in Kicked Off stage, you can assign a different scorecard configuration. For more information, see Configure Scorecards 2.0. For a general introduction to Scorecards 2.0 see the video Intro to Scorecards 2.0.

2. Define Criteria to Assign Multiple Scorecards: While creating a scorecard, Admins can define criteria so that the scorecard applies automatically to accounts/relationship that satisfies the criteria. You can define the criteria based on any field of account/relationship standard objects (picklist, number, string, boolean data types are supported). 

3. View Scorecard mass-edit report: Admins can access the scorecard fact object in the Report Builder and see all of the customers for which that scorecard is applicable. For every scorecard created in Scorecards 2.0, a fact object will be created in MDA. Using the fact object as the source in Report Builder, Admins can manually set scores for multiple customers at a time. 

4. Set Score for multiple scorecards in a single rule: In Rules Engine, using the Set Score 2.0 action, Admins can set the scores for all of the scorecards in which the measure is present. For example, if the selected measure is present in three scorecards, Admins can set the score for all three directly in the Setup Action tab.

a. In Setup Action tab, select Set Score 2.0 action.

b. Select a measure. After selecting a measure, you will be able to see the scorecards in which the measure is present. 

c. Select a scoring scheme. After selecting a scheme, you will be able to view scorecards in which the measure is present. 

5. Schedule Scorecard assignment to Accounts/Relationships: A scheduler job is introduced with Multiple Scorecards that runs assigns the scorecards based on criteria. The scheduler runs at 23:00 by default, but you can also customize the sync schedule as needed. Any changes to a scorecard will be applied to the scorecards of applicable accounts/relationship types when the scheduler job is run.

a. In Administration > Scorecards 2.0 > Scorecards.

b. Click Schedule (calendar icon).

c. Set the hour and minutes and click SAVE.

Note: If you change the criteria in a scorecard, the application will ask if you want to apply the new scorecard configuration to all the applicable accounts/relationship types. You can choose to say No if you would like to apply the changes at a later point in time. 

6. View multiple scorecard configurations in C360/R360: In C360/R360 view, if multiple scorecards are applicable for an account or relationship type, the end user can change the scorecard setting for that customer. This option should be used with caution, as it will impact the scorecard history for that customer. 

a. Click Settings (gear icon). The Settings window appears.

b. In the Change to list, a list of applicable scorecards are displayed. Select a scorecard from the list and click Ok.

Note: Changing the scorecard will also change the measures with which the customer health is being tracked. End users should consult with their Admin before applying the new scorecard. 

February 2017: 5.5 Release 

Important: This is our first deployment of new Scorecard functionality to manage both Account and Relationship scorecards with one tool. Additional functionality will be deployed later to support migration from Account and Relationship Scorecards to Scorecards 2.0. New Gainsight customers will use Scorecards 2.0 to configure Account and/or Relationship scorecards. If you’d like to deploy Scorecards 2.0 now, please contact your CSM to discuss options. Keep in mind that SmartSigns and Scorecard history (from Scorecards 1.0) won’t be available in Scorecards 2.0 for existing customers.


To enable Scorecards 2.0, you need to have the following:

  • Gainsight Standards Objects enabled. Data needs to be present in the standard objects of MDA. Data can be synced from SFDC to MDA Standard Objects using GS Connect. 
  • Enable Scorecards 2.0 from Setup > Custom Settings > Feature Configuration > Scorecards v2. 
  1. Scorecards 2.0 is introduced to manage both Account and Relationship scorecards in one place. Admins can access the new option from Administration > Scorecards 2.0. 
    1. For new customers: Only one option will be visible in Administration > Scorecards 2.0. Using this option, you can create both Account and Relationship scorecards. Also make use of the enhanced options in Account Scorecards.
    2. For existing customers: Three options will be visible. Account Scorecards, Relationship Scorecards, and Scorecards 2.0. 

For more information on Scorecards 2.0, see Configure Scorecards 2.0.

  1. Create group-level scores: With Scorecards 2.0, Admins have the ability to create scoring for a measure group. To enable this option, navigate to Administration > Scorecards 2.0 > Scorecards > Add or edit a scorecard and select group scores option.

  1. Configure exceptions in Account scorecards using Scorecards 2.0: For more information on Scorecards 2.0, see the Configure Scorecards 2.0 article. Previously, exceptions could only be configured for Relationship scorecards. Exceptions in Scorecards are useful when you need to override the existing weighting configuration to affect the Overall Score based on a change in one subscore. 

  1. Mass-edit Scorecard 2.0 measures from Report Builder: For measures created in Scorecards 2.0, Admins can mass-edit both Account and Relationship scorecard measures from the Report Builder. Previously, you could only mass-edit Relationship scorecard measures from Dashboards or the Report Builder.    

  1. New Set Score 2.0 action type in Rules Engine: To set scores for Scorecards 2.0 using Rules Engine, a new action type Set Score 2.0 is added to the list of actions. 
  2. New Scorecards 2.0 section available to add in the CS360 and R360 pages, in addition to the existing Scorecard sections (Account Scorecards and Relationship Scorecards).  
    • For new customers: Only one section will be visible in 360 pages (Scorecards 2.0)
    • For existing customers: Three sections are available to add to 360 pages: Account Scorecards, Relationship Scorecards, and Scorecards 2.0.


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