The following table contains a list of all of the Survey Assets that are currently available in Vault. When you click an asset link, if you are not currently logged in to Gainsight, you will be directed to login. From the preview window, you can also download the asset into your org.

Name Folder Description Link
360 Feedback Survey Surveys Allow employees to provide feedback on any type of colleague. Questions include a variety of employee feedback ratings. https://jbcxm.na34.visual.force.com/apex/vault?id=fuskkf01r6hjm4gghjo2vkh1l
Advocacy Feedback Survey Surveys Gather feedback from customer contacts who have been through your advocacy program. Questions include type of advocacy event, willingness to do it again, and overall feedback. https://jbcxm.na34.visual.force.com/apex/vault?id=c5kfm5accohjw6c4be69vfd22
CEO Feedback Survey Surveys Gather feedback on the CEO's current performance. Questions include things that he should keep on doing and things that s/he could do better as CEO. https://jbcxm.na34.visual.force.com/apex/vault?id=6ha3cn2otldjfui5srayeutof
Cross-Functional Survey Surveys   https://jbcxm.na34.visual.force.com/apex/vault?id=2vy3hpowbktgjzvoh2vg2deun
CSM Satisfaction Survey Surveys Evaluate customer satisfaction specifically with their Customer Success Manager. Questions include overall CSM satisfaction, CSM advocacy, and CSM engagement level. https://jbcxm.na34.visual.force.com/apex/vault?id=b65hwvmptn1o95kyshr92ncwa
Customer Advisory Board Survey Surveys Gather feedback on what types of improvements your customers would like to see. Questions include feature and functionality improvements, and integration requests. Note: This survey is Gainsight-specific, and therefore needs to be edited to apply to your own organization and use case. https://jbcxm.na34.visual.force.com/apex/vault?id=boedjog5tldwa42o1pts4y02g
Customer Advocacy Survey Surveys Determine which customer contacts are willing to partake in advocacy. Questions include company name, customer age, and willingness to be an advocate. https://jbcxm.na34.visual.force.com/apex/vault?id=3ee5cmd1foky0xjo4l43ppqb
Customer Effort Score (CES) Survey Surveys Understand customers' satisfaction with your issue resolution. Questions include level of ease in handling issues and areas for improvement. https://jbcxm.na34.visual.force.com/apex/vault?id=fpdl9t2cpv78oppvy2xnjibyg
Customer Satisfaction (CSAT) Survey A Surveys Evaluate overall customer satisfaction with your Customer Success team. Questions include CSM engagement and understanding, CSM support, and general feedback. https://jbcxm.na34.visual.force.com/apex/vault?id=5f8d1l8tfv5fosn4zj1mw6jp2
Customer Satisfaction (CSAT) Survey B Surveys Evaluate overall customer satisfaction with your company. Questions include product satisfaction, team satisfaction, and overall satisfaction. https://jbcxm.na34.visual.force.com/apex/vault?id=atqezufb7lszq974kvkg5crrl
Customer Service Feedback Survey Surveys Gather feedback on customer satisfaction with their customer service experience. Questions include customer service quality, understanding, and recommendations. https://jbcxm.na34.visual.force.com/apex/vault?id=1hewr2j0t67eqqesvefd3m1ty
General NPS Survey Surveys Gather "likelihood to recommend" data (Net Promoter Score) from your customers. Question is likelihood to recommend to a colleague or friend. https://jbcxm.na34.visual.force.com/apex/vault?id=767xcfsevlbguy6qglz5qccsb
Implementation Survey Surveys Gather feedback after customers complete implementation and training. Questions include likelihood to recommend, customer satisfaction, and and improvements to the onboarding process. https://jbcxm.na34.visual.force.com/apex/vault?id=ekzn1dz9xztho9c8bmq8kswnj
Initial End User Training Survey Surveys Gather feedback from your customers' end users after they complete their initial product training. Questions include most valuable features, overall satisfaction, and enablement moving forward. https://jbcxm.na34.visual.force.com/apex/vault?id=gofh3p9yxm6g05njolte7bc7w
Internal Gainsight Usage Survey Surveys Assess the value that Gainsight is providing your CSM team. Questions include Gainsight product effectiveness, daily usage, feature usage, and time saved. https://jbcxm.na34.visual.force.com/apex/vault?id=gihzyua2523733bvezfd2f0fq
Internal Post-Adopting End User Survey Surveys Assess your end user's time allocation and satisfaction with their customer management tools after they've adopted Gainsight. Questions include employee satisfaction, current customer management tools, and time allocation. https://jbcxm.na34.visual.force.com/apex/vault?id=522airfy3jmnus8v9pneukogc
Internal Pre-Implementation End User Survey Surveys Assess your end user's time allocation and satisfaction with their customer management tools before you've implemented Gainsight. Questions include employee satisfaction, current customer management tools, and time allocation. https://jbcxm.na34.visual.force.com/apex/vault?id=gkbreey401y3r7406x3b6johl
Internal Product Marketing Survey Surveys Assess the effectiveness of your product marketing content. Questions include sales content satisfaction, company website effectiveness, product packaging, and ease of use. https://jbcxm.na34.visual.force.com/apex/vault?id=2hkmv8mlwupgezibltn48zrd
Internal Sales Training Assessment Surveys Assess the effectiveness of your internal sales training program. Questions include satisfaction with current sales training, level of comfort with the different aspects of product selling, and suggested improvements. https://jbcxm.na34.visual.force.com/apex/vault?id=65lv7e64e7czcgzxexttgbktp
Leaving Sponsor Survey Surveys When a Sponsor leaves a company, understand where s/he's going and if there's a potential opportunity. Questions include to which company the Sponsor is going and the likehood of product recommendation at her/his new company. https://jbcxm.na34.visual.force.com/apex/vault?id=fggelxf2bqgsaed0rtuxzwrkg
Manager Feedback Survey Surveys Gather internal feedback on managers from the employees that they manage. Questions include a variety of manager feedback ratings. https://jbcxm.na34.visual.force.com/apex/vault?id=5z6vu5x52afcwhjihqbgme0z8
New Beta Feature Feedback Surveys Gather customers' initial feedback on a new feature in Beta. Questions include ease of use, satisfaction, and feature improvements. https://jbcxm.na34.visual.force.com/apex/vault?id=dba7z45xwn3201o3oj5n1gg3k
New Product Concept Analysis Surveys Assess customer interest in a new product concept. Questions include level of interest, most valuable aspect of product concept, and potential improvements. https://jbcxm.na34.visual.force.com/apex/vault?id=qtfni84m827fzmi7hktmpra1
NPS Survey email (Gainsight-specific) Surveys   https://jbcxm.na34.visual.force.com/apex/vault?id=ndgjkjxeik540hzzrinhj68c&t=et
Post-Churn Feedback Survey Surveys If a customer churns, understand the primary cause for the discontinued relationship. Questions include main reasons for churn, highest churn influencers, and additional comments and recommendations. https://jbcxm.na34.visual.force.com/apex/vault?id=mfpauesuwezfz8jis0t7lp5v
Post-Event Survey Surveys After a major company event, evaluate your customers' and prospects' overall experience. Questions include likelihood to recommend, most valuable takeaways, and areas for improvement. https://jbcxm.na34.visual.force.com/apex/vault?id=cuimjwgsyh91462mv8vgi3kn5
Post-Launch Survey Surveys Gather customers' initial feedback soon after they launch your platform. Questions include most valuable feature, time saved, and biggest pain points so far. https://jbcxm.na34.visual.force.com/apex/vault?id=1bh6wfxxovwko1v9nmadg34ci
Pre-Demo Survey Surveys Understand the use case for your prospects and thereby provide a more tailored demo. Questions include target user group, pain points, and relevant integrations. https://jbcxm.na34.visual.force.com/apex/vault?id=4ntmjzl67mnzvkfe9swz5rg7d
Product Cross-sell Survey Surveys Uncover customer interest in product lines that they haven't already purchased. Questions include awareness of other product lines and interest in hearing more about them. https://jbcxm.na34.visual.force.com/apex/vault?id=ffd9kxb553q6l7xppsut0bany
Product Feedback Survey Surveys Gather feedback on customer satisfaction with and desired enhancements for your product. Questions include market comparison, ease of use, what users like the most, and what improvements they would like to see. https://jbcxm.na34.visual.force.com/apex/vault?id=blqq1gnovwbtd46e1b7ltidj1
Product Release Feedback Surveys Gather customer feedback on the changes enabled by a recent product release. Questions include ease of use, overall satisfaction, and suggested improvements. https://jbcxm.na34.visual.force.com/apex/vault?id=d8wrsfkdd410k400tddc350as
Readiness Survey Surveys Assess the readiness of your prospects to implement and succeed with your platform. Questions include team structure, data readiness, and organizational metrics. https://jbcxm.na34.visual.force.com/apex/vault?id=2i51rzn9suv4m2zg0057esxz7
ROI Case Study: What's Your Gainsight Story ROI of Customer Success   https://jbcxm.na34.visual.force.com/apex/vault?id=f3d0s9m6knzb2np0chtdqzw7e
Sales Process Assessment Surveys Assess how Pre-Sales expectations were met in the Post-Sales process. Questions include ranking how expectations were met and any additional thoughts. https://jbcxm.na34.visual.force.com/apex/vault?id=6avu0nk5m6lq0waju45zc20mp
Usage Data Proxy Survey Surveys Use as a substitute if you are unable to collect traditional Usage Data from certain customers. Questions include product and feature usage, time saved, and product enhancements. https://jbcxm.na34.visual.force.com/apex/vault?id=d1yvmpssu02fl9ledezev8zns
Workflow Enhancement Survey Surveys Understand improvements for how your product can make customers' workflow more effective. Questions include improved functionality and additional workflow feedback. https://jbcxm.na34.visual.force.com/apex/vault?id=g1aqzwli73pyqrdzmce302tgq