This document guides you through the steps to authorize Matrix Data Architecture (MDA) in Gainsight:

  1. Navigate to Administration > Connectors.
  1. If you experience any issues in loading this page, contact Gainsight Support (support@gainsight.com). You may see the following error if you experience an issue in this page.

error_Message_Authorize_MDA.png

  1. In the Connectors page, activate the Authorize MDA switch and then click the AUTHORIZE button to authorize Gainsight MDA to use your Salesforce data.

Admin > Connectors.png

  1. Click Allow in the Salesforce Authorization window as shown below:
  1. Click Close in the Gainsight authorization window as shown below:

When the Gainsight Matrix Data Platform is authorized successfully, you can turn on the following connectors and configure them:

MDA Storage Limits

General data storage limitations:

  • 30 GB limit of total MDA storage

  • 10 GB or 100 million records (either) is the limit per MDA object (Subject area)
  • 
1 million events per day

If you are concerned about exceeding any of these limits, please contact support@gainsight.com.

Data purges: This can occur if the maximum data storage is reached, but it occurs after a Gainsight team member informs you that you have reached the limit, and Gainsight team member discusses with you on how the purge could occur.