This article describes a handful of common Power List strategies or use cases. Visit CoPilot tutorials for more specific examples.
All Contacts from Filtered Accounts
The All Contacts from Filtered Accounts option is straight forward. It pulls all of the contacts from your accounts that meet your criteria.
Send Internal Emails
You can send emails to internal contacts in the following ways:
- Send Outreaches to Internal Salesforce Users
- Select a field from USERS. It is not possible in CoPilot to send internal emails to contacts who are not available in the USERS list. As a workaround, you can also have your Salesforce Admin create a list of your Gainsight licensed users and add an Account_ID column with your company's SF Account ID. Then load that data into the MDA as a CSV. After mapping the Account_ID field to Account::Account_ID, you can use the MDA object in Power Lists to build an internal list of contacts.
Support Case Emails
To send emails related to support tickets or cases, select the Case object, and then select a field from CONTACTS or USERS, depending on whether you want to email the support rep who handled the case, or the customer who submitted the case/ticket.
This strategy also works for any object that holds a contact on it, such as Opportunity, or custom objects.
We recommend that you use EMAIL ADDRESSES when it's the only method available, and the contact you want to reach is not in SFDC or you're not using MDA. This is because analytics won't work with EMAIL ADDRESSES -- your reports won't have contact names or company included.