Users may encounter an inability to see Playbooks/Reports within Cockpit. This usually happens when the standard Gainsight permission set is removed while customizing permission sets.


  1. In SFDC Setup, navigate to the user’s profile who is facing the issue.
  2. Click the permission set associated with the user.
  1. In the associated permission set, search for the Visualforce Pages Access.
  1. Click on “Edit” Visualforce page access and add JBCXM.WorkflowChild

5. The user should navigate back to Cockpit > Playbooks (or Cockpit > Reports), and confirm they're able to see Playbooks/Reports in Cockpit.