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Gainsight Inc.

PX Release Notes January 2026

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Release Date: January 28, 2026 (EU | US)

Enhancements

In-App Hub (formerly KC Bot)

[Know More]

We have introduced the following enhancements to the new In-App Hub editor to bring feature parity with the old editor and improve how users discover content, receive updates, and experience localized messaging. For more information, refer to the KC Bot Overview article.

Guide Users with Speech Bubbles

Speech bubbles are now available in the new In-App Hub (formerly KC Bot) editor, allowing you to proactively guide users to the hub and set clear context for its purpose.

To turn on, navigate to Configure > Design > Speech Bubble. You can control the visibility of the speech bubble and configure the following:

  • Background and text Color 
  • Message content, including support for user attribute tokens to personalize the message

Customized bot speech bubble with red background and black text, previewing onboarding message for user setup assistance.

For more information, refer to the Configure KC Bot’s Speech Bubble section of the Design In-App Hub (formerly KC Bot) article.

Customize In-App Hub (formerly KC Bot) Dimensions

The new In-App Hub  editor allows you to customize the size of the bot when it is opened, providing you greater control over how the In-App Hub fits within your product layout.

To resize, navigate Configure > Design > Position. You can configure the following dimensions:

  • Height: 240 – 960 px
  • Width: 400 – 640 px

Bot position settings showing dialog size, anchor position, drag control, and widget-based open behavior.

For more information, refer to the Configure the Position of KC Bot section of the Design In-App Hub (formerly KC Bot) article.

Notify Users of Unread or New Content

Notifications have been added to the new In-App Hub (formerly KC Bot) editor. You can configure them to highlight newly added or unread content in the Content Group and Recommendations widgets and to prompt users to revisit the hub when updates are available.

To turn on, navigate to Configure > Design > Notifications. You can control the visibility of notifications and customize the following:

  • Background color
  • Text color

Notification badge color settings in bot design panel, with preview showing count indicators for Important Articles, Helpful Resources, and task list icon.

For more information, refer to the Design KC Bot Notifications section of the Design In-App Hub (formerly KC Bot) article.

Localize Display Names and Descriptions for Engagements and Hosted Articles

In-App Hub (formerly KC Bot) supports localization of the Display Name and Description fields for engagements and hosted articles, enabling you to cater to users across different languages and locales.

For more information, refer to the Localize Content for In-App Hub (formerly KC Bot) article. 

Issues Addressed

The following table has the list of all the fixes which were resolved in the January release:

Product Area Description
In-App Hub (formerly KC Bot) The Date column in In-App Hub (formerly KC Bot) Task List exports (S3 and Gainsight CS) has changed from DateTime to Date. Gainsight recommends to review any dependent workflows and update them as needed.