PX Release Notes Q2 (May, June, July) 2026

Build Custom Metrics with the Enhanced Query Builder

Admins can now build custom metrics and perform formula-based calculations directly within the Query Builder in Gainsight PX. With this update, Query Builder includes a new Metrics experience alongside the existing Cohort Query Builder experience. You can select from pre-built PX metrics such as Unique Users, Unique Accounts, and other standard metrics, or define custom metrics using aggregate functions such as Sum, Average, and Count. 

You can further refine these metrics by applying filters across events, user attributes, account attributes, and custom event properties. Multiple metrics can be combined using the metric builder to create custom aggregate metrics with standard mathematical operators such as +, -, *, /, %, ^, and () directly within Query Builder. The updated experience makes it easier to understand and validate complex queries.

This enhancement enables advanced analysis directly within PX without the need to export PX data to external tools for metric calculations.

Key Highlights

• Use pre-built PX metrics to quickly create reports with commonly used metrics such as Unique Users, Total Events, and Active Users.
• Create custom metrics using aggregation functions on events, user attributes, account attributes, or their properties.
• Apply filters using events, user attributes, account attributes, and custom event properties.
• Combine multiple metrics using the metric builder to define an aggregate metric.
• View computed metric values directly and use them in dashboard widgets.
• View queries in a structured, human-readable format for improved readability.
• Access both the new Metrics experience and the existing Cohort Query Builder.
• Access a new centralized list view in Query Builder to view and manage all reports.

The Query Builder page also displays a list of all your custom reports, along with details such as the report name, owner, last modified date, and creation date. 

For more information on how to build custom reports, refer to the Query Builder report.

View Average Time Metrics in Path Analyzer

The Path Analyzer report is enhanced to display two additional time-based metrics to help you better understand user progression through a path.

• Average Time: Hover over the connection between two nodes to view the average time users take to transition between consecutive path steps.
  
  
   
• Average Time to Reach: Hover over a node to view the average time users take to reach that step from the previous node.
  
  

These metrics provide additional insight into how users progress through your application and help identify areas where users may be spending more time.

For more information, refer to the Path Analyzer article. 

Preserve Original Image Shapes of Badge Icons

The Badge icon trigger type supports displaying custom images in their original shape and aspect ratio. Previously, uploaded images were displayed as circles regardless of their original dimensions.

Enable the Preserve image shape setting to display custom badge images in their original shape while maintaining their aspect ratio. Use the Size setting to adjust the image width while the height automatically scales to preserve the original aspect ratio.

Key Highlights

• The Preserve image shape option is enabled by default for new engagements. 
• Existing engagements retain their current behavior. Enable Preserve image shape to maintain the original aspect ratio of custom images. 
• The Radius setting is renamed to Size to better reflect its behavior when resizing images.

For more information, refer to the Trigger Guide Engagement from Badge icon in the V2 Editor article. 

Set a Default Font Across Themes

Brand Settings is enhanced to allow you to designate a default font in Font Library. When a font is marked as default, it is automatically applied to all themes and engagements configured to use the default font option.

Highlights

• In Font Library, mark any font as the default.
• Automatically apply the selected font across themes and engagements configured to use the Default option.
• Maintain consistent typography while reducing manual theme updates.
• New cells added to V2 engagement steps automatically use the configured default font and can be customized.

For more information, refer to the Brand Settings article. 

View Detailed Data Powering Dashboard Widgets

Directly view the underlying user and account data behind key dashboard widgets, without exporting data, creating segments, or building additional reports. 

This enhancement applies to the following widgets:

• New Accounts
• Active Accounts
• New Users
• Active Users

Highlights

• View the underlying users or accounts directly from the widget using the View Data option.
• Access detailed user and account data based on the selected filters and time range.
• Search and apply additional filters to focus on specific users or accounts.
• Access data that honors all applied global and local filters.
• Navigate to Audience Explorer from user-level data or Account Explorer (account drill-down) from account-level data.
• Export the data as CSV while preserving the applied filters.
• Create account or user CSV segments directly from the detailed view.

For more information, refer to the Configure PX Dashboards article. 

Production-Only Reporting for Weekly Email Reports

The weekly email reports in PX have been enhanced to use data from the Production environment only. Data from non-production environments, including Stage, QA, and Integration, is excluded from weekly report calculations and email summaries.

This enhancement ensures that weekly reports reflect production activity and provide a more accurate representation of reported metrics.

Embed Third-Party Experiences in In-App Hub

Custom Embed in In-App Hub allows you to bring external applications and experiences directly into your product, eliminating the need for users to switch contexts or navigate away. By embedding custom HTML, CSS, and JavaScript, you can integrate third-party tools seamlessly within the hub, allowing users to complete tasks across tools while leveraging existing integrations within your product experience.

This helps deliver a more personalized in-app experience while extending the capabilities of In-App Hub beyond native content.

Key Benefits 

• Embed third-party chatbots or search solutions directly within In-App Hub.
• Personalize embedded content using dynamic variables or tokens such as user, account, or Global Context data.
• Integrate interactive experiences using custom HTML, CSS, and JavaScript.
• Reduce context switching by keeping users within your product.

For more information, refer to the Configure In-App Hub article.

Redesigned In-App Hub Now Available to All Users

The redesigned In-App Hub is now generally available. The new modular editor makes it easier to create, manage, and personalize in-app resource hubs, with improved layout flexibility, targeting, and centralized content management for a more streamlined authoring experience.

For more information on how to leverage the new hub editor, refer to the In-App Hub (formerly KC Bot) Overview - What's Changed article.

Measure Engagement Effectiveness with Engagement Goals

This release introduces Engagement Goals, allowing you to track whether your in-app engagements are driving the intended user actions, enabling you to measure effectiveness against specific business outcomes.

With Engagement Goals, you can define success criteria using a feature or custom events, and track whether users complete those actions within a defined time window after interacting with an engagement. This provides clear visibility into how engagements influence user behavior and business outcomes, moving beyond basic metrics such as views and clicks.

Key Capabilities

• Measure whether engagements drive intended user actions and business outcomes.
• Track completion rates, time to completion, and more, using the new Goals tab within engagement analytics.
• View goal status (Active, Completed, Not Completed) for better analysis.
• Create user segments based on goal outcomes for targeted follow-ups.

Example Business Use Case

A team running an onboarding or feature adoption campaign can define a goal, for example, completing a setup or using a key feature, and track whether users achieve it within a set timeframe. This helps measure campaign effectiveness and identify users who need follow-up engagement.

For more information on how to set goals and analyze results, refer to the Anatomy of Engagements article.

Use Community Widget in the New In-App Hub Editor

The Community widget allows you to display community posts directly within the In-App Hub, making it easier for users to discover relevant discussions and resources without relying solely on search. In addition to search-based discovery, the widget adds a proactive way to surface community content within the hub, improving visibility and engagement.

Key Capabilities 

• Display latest community posts directly in the In-App Hub
• Configure number of posts to show in the widget
• Allow users to view all posts or navigate to the community for more details
• Enable users to further search and filter community content

For more information, refer to the Configure In-App Hub article.