PX Release Notes Q2 (May, June, July) 2026

View Detailed Data Powering Dashboard Widgets

Directly view the underlying user and account data behind key dashboard widgets, without exporting data, creating segments, or building additional reports. 

This enhancement applies to the following widgets:

• New Accounts
• Active Accounts
• New Users
• Active Users

Highlights

• View the underlying users or accounts directly from the widget using the View Data option.
• Access detailed user and account data based on the selected filters and time range.
• Search and apply additional filters to focus on specific users or accounts.
• Access data that honors all applied global and local filters.
• Navigate to Audience Explorer from user-level data or Account Explorer (account drill-down) from account-level data.
• Export the data as CSV while preserving the applied filters.
• Create account or user CSV segments directly from the detailed view.

For more information, refer to the Configure PX Dashboards article. 

Production-Only Reporting for Weekly Email Reports

The weekly email reports in PX have been enhanced to use data from the Production environment only. Data from non-production environments, including Stage, QA, and Integration, is excluded from weekly report calculations and email summaries.

This enhancement ensures that weekly reports reflect production activity and provide a more accurate representation of reported metrics.

Embed Third-Party Experiences in In-App Hub

Custom Embed in In-App Hub allows you to bring external applications and experiences directly into your product, eliminating the need for users to switch contexts or navigate away. By embedding custom HTML, CSS, and JavaScript, you can integrate third-party tools seamlessly within the hub, allowing users to complete tasks across tools while leveraging existing integrations within your product experience.

This helps deliver a more personalized in-app experience while extending the capabilities of In-App Hub beyond native content.

Key Benefits 

• Embed third-party chatbots or search solutions directly within In-App Hub.
• Personalize embedded content using dynamic variables or tokens such as user, account, or Global Context data.
• Integrate interactive experiences using custom HTML, CSS, and JavaScript.
• Reduce context switching by keeping users within your product.

For more information, refer to the Configure In-App Hub article.

Redesigned In-App Hub Now Available to All Users

The redesigned In-App Hub is now generally available. The new modular editor makes it easier to create, manage, and personalize in-app resource hubs, with improved layout flexibility, targeting, and centralized content management for a more streamlined authoring experience.

For more information on how to leverage the new hub editor, refer to the In-App Hub (formerly KC Bot) Overview - What's Changed article.

Measure Engagement Effectiveness with Engagement Goals

This release introduces Engagement Goals, allowing you to track whether your in-app engagements are driving the intended user actions, enabling you to measure effectiveness against specific business outcomes.

With Engagement Goals, you can define success criteria using a feature or custom events, and track whether users complete those actions within a defined time window after interacting with an engagement. This provides clear visibility into how engagements influence user behavior and business outcomes, moving beyond basic metrics such as views and clicks.

Key Capabilities

• Measure whether engagements drive intended user actions and business outcomes.
• Track completion rates, time to completion, and more, using the new Goals tab within engagement analytics.
• View goal status (Active, Completed, Not Completed) for better analysis.
• Create user segments based on goal outcomes for targeted follow-ups.

Example Business Use Case

A team running an onboarding or feature adoption campaign can define a goal, for example, completing a setup or using a key feature, and track whether users achieve it within a set timeframe. This helps measure campaign effectiveness and identify users who need follow-up engagement.

For more information on how to set goals and analyze results, refer to the Anatomy of Engagements article.

Use Community Widget in the New In-App Hub Editor

The Community widget allows you to display community posts directly within the In-App Hub, making it easier for users to discover relevant discussions and resources without relying solely on search. In addition to search-based discovery, the widget adds a proactive way to surface community content within the hub, improving visibility and engagement.

Key Capabilities 

• Display latest community posts directly in the In-App Hub
• Configure number of posts to show in the widget
• Allow users to view all posts or navigate to the community for more details
• Enable users to further search and filter community content

For more information, refer to the Configure In-App Hub article.