PX Release Notes November 2021

Multi-Product Workspace in Subscriptions

Managing multiple Gainsight PX subscriptions is now easy with the launch of the new PX Workspaces. This functionality helps in providing a unified engagement experience for your users. A PX Workspace brings together the engagement usage data from all your products that are associated with different PX subscriptions which helps you seamlessly manage users, engagement templates, throttling for engagements and analytics.

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Support for Shadow DOM Applications

Gainsight PX is now compatible with Shadow DOM thereby supporting applications built using Web Component technology. To enable the Shadow DOM support in your subscription, contact PX Support.

Support for Pointerdown/PointerUp User Events

Gainsight PX now supports Pen and Touch events for mobile devices. This helps in capturing events from more computing devices including touchscreens and pen input.

For more information on configuring this event, refer to the Gainsight PX Web SDK article.

Drill-down to Analytics Report from Custom Dashboard Widgets

Custom Dashboard widgets are now enhanced to facilitate one-click navigation to Analytics reports that powers the widgets. This enhancement helps you to get more details of the insights shown. The Go to report option on the widget navigates you to the respective report from the Dashboard widget. You can edit, apply and save report configurations, if required. The changes instantly reflect on the widgets. 

Note: 

• Only the user who created the report can edit and save changes made to it. Other users can apply changes and save it as a new report.
• The Go to report option is available for the Reports, Engagements and Feedback widgets only.

Capture Feedback Using Multi-Select Labels in Survey Engagements

Provide customized feedback options via labels to help your users in submitting specific and quick feedback. You can configure the static and dynamic labels for the range of survey scores/ratings in the Gainsight PX survey engagements. When a user selects a rating, the labels specified for the rating appear on the engagement to help them select relevant labels and provide more specific feedback.

To use this feature, navigate to the Editor tab of the engagement and define the required static or dynamic labels for the range of selected rating values. For information on how to configure the labels, refer to the Use Rating Survey, Create NPS Survey Engagements, Use Boolean Survey and Use Customer Effort Score Survey (CES) articles.

Based on the labels selected by end users for a survey, you can filter and analyze the results using the Analytics > Survey Performance report, to make faster business decisions. 

Note: This feature is applicable to all the survey engagement types except Multi Question Survey engagements.

Link External Resources with Javascript Function Call

Gainsight PX now allows you to link external resources and add them to the Knowledge Center Bot. You can configure the link to open in the same tab or a separate tab. This enhancement helps you invoke JavaScript functions defined in your application as links in Knowledge Center Bot.

Admins need to add the JavaScript function to the tag to ensure security. Following is an example of adding the tag where the function to add is ‘allowedLink’.

var config = {kcAllowedFuncNames : ["allowedLink"]};

Card Type Display for Articles in KC Bot

You can now display the article summary in a card format that shows the content in a widget type view within the KC Bot. This format is recommended for articles like Release Notes so that users can view summary of the article directly in the Bot. Prior to this release, the article summary was displayed as a title and text.

Floating Mapper

Gainsight PX now brings in the capability to adjust the position of the mapping pane of the Product Mapper while mapping the UI elements. The floating Mapper provides you the flexibility to place the mapping pane on the top/bottom of your application so that it does not obstruct the view of your UI elements or interfere with the application.

To use this enhancement, admins need to navigate to Administration > SDK Settings and turn ON the Enabling Floating Editor Mode option.

Engagement S3 Export with Additional Attributes

Gainsight PX now provides you the new engagement S3 export file with the additional attributes. The new report provides more granular details to analyze and understand the performance of the engagements. This helps you derive insights to make further business decisions.

The Engagements Extended report can be selected from the PX Generated Reports section of the AWS S3 Settings window. To access this window, click on the settings icon on the Amazon S3 Export card in the Integrations page.

Following attributes are available in the new file:

• Description
• Channel
• Environment
• Product
• Labels
• Sub Labels
• Priority Group Name
• Priority Rank
• Status
• Throttling
• Lifetime Views
• Audience URLs
• Created Date
• Last Modified Date
• Last Modified By

Note: The Engagements Extended report is not selected by default.

For more information, refer to the Integrate S3 Export section of the Gainsight PX AWS S3 Integration article.

Export Module Level Usage Data from PX

Admins can now export module level usage data from Gainsight PX using the Bulk Data Export feature. This usage data helps you analyze adoption of your products at module level and derive insights to make faster business decisions such as adding newer features or the need to advocate users on existing features.

For more information on this feature, refer to the Bulk Export Custom Reports from PX article. 

Once you configure the custom export and select the destination for the export as Gainsight CS. The usage data is sent to Gainsight CS as part of the daily exports from PX, and can be ingested into the Adoption Explorer Objects to configure Usage Reports or for further analysis. For information on how to configure these custom reports as source in CS, refer to the Enable Gainsight PX Data in Adoption Explorer article.

Pie Chart Graph for Query Builder

Query Builder graphs can now be viewed as Pie Charts.