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Gainsight Inc.

Gainsight PX Thought Industries (TI) Integration

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Overview

Gainsight PX offers an integration with Thought Industries (TI) to provide access to knowledge base content in the knowledge center bot. When PX is configured with Thought Industries, you can view and search all of the articles available in Thought Industries through the PX Knowledge Center Bot.

Prerequisite 

You must have Thought Industries login credentials to generate an API Token.

API Token 

Server API tokens are used to create integration from your server application and the TI API. The token consists of a key that is used to sign API requests, allowing valid requests through and rejecting invalid or expired requests. 

Note: You need to generate an API key in TI to configure the integration.

Integrate Thought Industries

To configure the integration between PX and Thought Industries:

  1. Login to Gainsight PX with your personal credentials. 
  2. Navigate to Settings > Integrations.Thought Industries appears in the list of Knowledge Center Integrations.

TI Integration page.png

  1. Click the Settings icon. Thought Industries configuration window displays.
  2. In the Token field, enter the API key that you have already generated in Thought Industries. 
  3. Provide the Instance URL and click Apply

You can now verify the integration by navigating to the Knowledge Center Bot.

Validate Integration

To verify if the integration is successful: 

  1. Navigate to Knowledge Center Bot.
  2. Click Editor and then click Articles Search tab.
  3. From the list of Doc search Enabled integrations, select Thought IndustriesKnowledge Base tab displays.

Thought Industries.png

You can now view or search content from Thought Industries in the Knowledge Base tab of KC Bot.

 

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