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Gainsight Inc.

Gainsight PX Higher Logic Integration

IMPORTANT - Articles Impacted due to PX November 2022 Release

Due to the PX November 2022 release, this article has been impacted. Images and playable GIFs in this article will soon be updated to reflect the latest changes.

For more information about the latest UI changes, click here.

 

This article explains how to configure the integration between Gainsight PX and Higher Logic.

Overview

When PX is configured with Higher Logic, you can view and search all the articles available in the Higher Logic CMS through PX Knowledge Center Bot.

Prerequisites

  • You must have Higher Logic login credentials.
  • You need to have the IAM key and password from Higher Logic to configure the integration.

Note: Server API tokens are used to create integrations from your server application and the Higher Logic API. The token consists of an IAM key and password that is used to sign API requests, allowing valid requests through and rejecting invalid or expired requests.

Integrate Higher Logic

To configure the integration between PX and Higher Logic:

  1. Login to Gainsight PX with your personal credentials. 
  2. Navigate to Administration > Integrations. Higher Logic appears in the list of Knowledge Center Integrations.

Higher Logic Integrations.png

  1. Click the Settings icon. Higher Logic Knowledge Management window displays.

Higher Logic settings.png

  1. Provide the Password and IAM Key and click Apply.

You can now verify the integration by navigating to Knowledge Center Bot.

Configure Community Key Filter for Article Search

You can now configure Community Key Filter from Higher Logic in the Article Search section so that the search results are narrowed down by the filter criteria.

Community Key Filter.png

Validate Integration

To verify if the integration is successful: 

  1. Navigate to the required Knowledge Center Bot.
  2. In Editor, click the Articles Search tab.
  3. From the list of Knowledge Base, select Higher Logic.

Higher Logic Final.jpg

Users can now search and view content from Higher Logic Content Management System in the Knowledge Base tab of the bot.