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Gainsight Inc.

Set Audience for Multi-Language Engagements

This article explains how to configure engagement audience based on user Browser Language, Inferred Location, etc.

Overview

Companies interested in growing and expanding into global markets need to be able to speak local languages. Gainsight PX makes it easy for the users to deliver in-app messages in a variety of languages. 

Configure Audience Rules 

This section explains how to configure audience rules to create an engagement based on the user’s local language/location/custom event. 

Use the following audience rules to achieve this:

  • Browser Language

  • Inferred Location

Browser Language

Select the desired browser language to trigger an engagement. The same engagement with a certain number of XLIFF files (based on the number of localizations) contains all the translated strings. You need not create multiple engagements for multiple language versions. For more information on this, refer to the Engagement Localization article in the Additional Resources section.

Audience Rules: Gainsight PX allows you to trigger required localized engagement using either the browser language or the user attributes settings.

Browser language.png

Inferred Location

Inferred Location populates the user’s location based on their IP address information. For example, the Country Name is populated as India in the following screenshot.

Inferred Location.png

For more information, read the In-App Engagements FAQs article from the Additional Resources section.


Note: Engagement localization can be performed in a more effective way while creating engagements. For more information, read the Engagement Localization article from the Additional Resources section.