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Gainsight Inc.

Set Audience for Multi-Language Engagements

ATTENTION: Documentation Updates are in Process
We are in the process of updating the screenshots, GIFs, and content to match the latest UX based on the Horizon Experience’s new look and feel. To learn more about the Horizon Experience in Gainsight PX, click here.

Companies interested in growing and expanding into global markets need to be able to speak local languages. Gainsight PX makes it easy for the users to deliver in-app messages in a variety of languages. This article explains how you can create an engagement based on user Browser Language, Inferred Location, etc.

Audience

You can configure audience rules to create an engagement based on the user’s local language/location/custom event.

Browser Language

Select your desired browser language to trigger engagement. The same engagement with a certain number of XLIFF files (based on the number of localizations) contains all the translated strings. You need not create multiple engagements for multiple language versions.
Audience Rules: The required localized engagement can be triggered with either with browser language or user attribute settings.

language.gif

Inferred Location

Inferred Location populates the user’s location based on their IP address information. For example India in the following screenshot.

inferred location.gif

To learn about all frequently asked questions, refer In-App Engagements FAQs article.

Note: You can also perform Engagement Localization in a more effective way while creating engagements. For more information on this, read the Engagement Localization article.

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