The videos and user guides in this section will help a CSM or AM that's new to Gainsight get up to speed quickly.
Introductory Training Videos
(More short training videos addressing specific features in Gainsight are available in the training videos library.)
Training Courses for CSMs
We recommend all new Gainsight users take the Customer Success University Gainsight 102, 102, and 103 training. Gainsight 101 - 103 provide an overview of Gainsight from an End User or a CSM's perspective. The series provides you with information on how to work efficiently in Gainsight, how to use the different features, and how to get Gainsight to work for you to make your life easier instead of more difficult.
Encountering unfamiliar terminology, or just want to confirm your understanding? Check out this glossary of key terms.