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Gainsight Inc.

Timeline: Overview

Timeline is the official record of your customers. It allows you to log information regarding customer interactions in a way that enables you to quickly gather insights and drive action.

The benefits of using Timeline include:

  • Standardization - ensure that you have a single source of truth for your customer history
  • Collaboration - facilitate collaboration by making your notes available to others in your organization
  • Integration - link your notes to your contacts, CTAs, etc. to paint a clearer picture of your customer
  • Usability - leverage the chronological, “feed-style” interface to quickly understand your customer history
  • Reportability - report on your activities to drive customer insights and operational improvements

Click here for a short intro video to Timeline.

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