The Customer 360 is a central hub for customer information. It synthesizes data from various sources and provides you with a holistic view of your customers.
The benefits of using Customer 360 include:
- Efficiency - save time by accessing customer information from various sources in your one-stop data shop
- Standardization - ensure that you have a single source of truth that is accessible to others in your organization
- Flexibility - utilize multiple layouts to tailor the information based on customer or user characteristics
- Integration - connect with other Gainsight features to provide a comprehensive ability to manage your customers
Click here for a short intro video to Customer 360.