This article supports Gainsight NXT, the next evolution of the Customer Success platform. If you are using Gainsight CS Salesforce Edition, you can find supporting documentation by visiting the home page, and selecting CS > Salesforce Edition.
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Adding users is an anticipated step while setting up in Gainsight NXT. Users will be entering data in Gainsight and using it the most. Providing login credentials to a user is a very critical step, and adding users without considering what type of access they need can make the process ambiguous. The following list of documents will help you to understand how accurately users can be added with the required permissions and type of permissions available in Gainsight:
This article describes about the different methods on how super admins can add user records into the Gainsight User Object.
This article is about how Admins can view and assign licenses while creating User(s).
This article explains how users login to Gainsight thru various authentication mechanisms.
This article describes the various authentication mechanisms supported in Gainsight, through which users can verify their identity and login to Gainsight. This article also explains how a Super Admin can configure each of these authentication mechanisms for the active users in Gainsight.
This article contains some Frequently Asked Questions (FAQs) related to User License in Gainsight application.