This article supports Gainsight NXT, the next evolution of the Customer Success platform. If you are using Gainsight CS Salesforce Edition, you can find supporting documentation by visiting the home page, and selecting CS > Salesforce Edition.
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Admins can control where and how their org is accessed by whitelisting trusted IP addresses for their org. Once a network is added, it is considered trusted, and attempts to access the org from outside the trusted IP address range will be blocked. This is a powerful security tool to prevent malicious activity within your org.
Note: Gainsight Mobile honors the trusted IP address range unless designated otherwise. To learn more about this configuration, refer to Bypass Mobile.
To add an IP address to whitelist, take the following steps:
Navigate to Administration > Trusted IP Ranges.
Enter the IP Address and a description of the network.
Note: Once a network is added, users will be unable to access the org from outside the trusted IP address range. When someone attempts to access the org outside of the valid IP address range the following message is displayed:
IP Whitelisting Settings configured in the web application are honored in Mobile. If you want to disable the IP whitelisting settings for mobile access, turn ON the Bypass Mobile toggle button on the Network Access tab in the web application.
Note: You cannot white list any IP addresses from your Mobile application.
If Bypass Mobile is not toggled on, and a mobile user attempts to access the org outside of the valid IP address range, the following message is displayed:
For more information on mobile access, refer to Gainsight Mobile App Overview.