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Gainsight Inc.

Path Analyzer - AI Insights

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Overview

AI Insights in Path Analyzer is Gainsight PX’s first AI-powered capability, designed to simplify how product teams understand and act on complex user journey data. Instead of manually analyzing Sankey charts, AI Insights automatically generates clear, natural language summaries that spotlight key behaviors, patterns, and opportunities for improvement.

With a single click, AI Insights distills user path data into actionable insights across categories like drop-offs, friction points, and engagement trends. This makes it faster and easier to identify what’s working, where users are getting stuck, and how to optimize their experience. Teams can use these insights directly in QBRs, reviews, or planning sessions without additional effort.

Key Benefits

  • Faster Understanding of Complex Paths: Converts dense Sankey chart data into easy-to-read summaries, reducing time spent on manual interpretation.
  • Actionable Recommendations: Surfaces tailored suggestions for optimization, prioritization, or further investigation, helping teams move from analysis to action.
  • Improved Decision-Making: Highlights drop-offs, anomalies, and high-engagement patterns that inform targeted improvements and strategy.
  • Cross-Functional Reuse: Insights can be quickly shared in QBRs, presentations, and stakeholder updates to drive alignment.
  • Confidence in Next Steps: Provides clarity on where to reduce friction, improve transitions, and enhance engagement for smoother user experiences.

Details

The following table provides a detailed overview of the AI Insights feature within the PX product:

LLM Description Data Sets Data Retention and Deletion Is customer data used to train the AI system? Data Deletion Period
GPT-4o Simplify insight consumption of Path Analyzer, by summarizing the sankey charts. Make the insights actionable wherever possible and reuse the insights easily in QBRs or other similar meetings and decks. Path Analyzer Report for which the AI summarisation is requested. No customer data is retained by the third-party subprocessor used to deliver this feature. No Zero Data Retention (ZDR)