AI Recap (CC)
Overview
This AI feature in Open Beta, leveraging GPT-4o, introduces an AI Recap functionality within the CC product. This intelligent widget creates a summary of the last 10 unread topics by the team and groups them into themes, offering users a filtered view of the latest discussions within the community. The feature is designed to enhance community engagement by quickly surfacing key topics and insights.
Key Benefits
- Efficient Information Retrieval: Summarizes and organizes the most recent unread topics, helping users stay informed on the latest discussions without sifting through all content manually.
- Enhanced Community Engagement: By grouping topics into themes, the AI Recap feature helps users quickly identify and engage with the most relevant discussions.
- Privacy and Compliance: The feature operates under minimal risk according to the EU AI Act, with no customer data retained by the third-party processor, ensuring user data remains secure. It also adheres to privacy standards by ensuring that sensitive information such as usernames and email addresses is excluded from the data sets used.
Details
The following table provides a detailed overview of the AI Recap feature within the CC product:
| LLM | Description | How to Enable/ Disable |
Data Sets | Data Retention and Deletion | Is customer data used to train the AI system? |
|---|---|---|---|---|---|
| GPT-4o | Users can leverage this intelligent widget to create a summary of the last 10 unread topics by the team, grouping them into themes for a filtered view of the latest discussions in the community. | Link | Community Content - Topics, Replies, and User IDs (excluding usernames & email addresses) | No customer data is retained by the third-party sub-processor used to deliver this feature. | No |