Below you'll find links to resources about Gainsight's Habits Risk process, and how to implement similar processes in your own org. The Habits Risk Management process provides a scalable way to understand and improve customers' adoption trends. This can be accomplished by tracking customer usage habits and proactively driving customer outreach-based adoption trends over time and the use of specific product features.
Best Practice Resources
- Strategy Deck for tracking customer health
- Risk Management Framework Webinar (50-mins)
- Blog Post describing how we measure Customer Habits at Gainsight
- Blog Post describing how Gainsight's VP of Customer Success runs the team
- How a Gainsight CSM uses Cockpit to Manage Daily Routine