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Release Notes Version 6.30 December 2021

Gainsight Release Notes Version 6.30 contains the following subsections:

  1. Announcements: section describes important changes to the application that are implemented now or will be in the near future.
  2. New: introductions and modifications in every release.
  3. Enhancements (per module): improvements made in the existing product capabilities.


  • From V6.25 release, a few changes have been implemented in the Release Notes structure. The modules are now categorized based on the following four product areas: Customer Success (CS)Customer Experience (CX)Revenue Optimization (RO), and Platform. The information/modules in each category is/are in alphabetical order. This is to ensure that the information in the release notes is more organized and easily searchable/consumable by our customers.
  • The GIFs in this document are in playable mode. Now you can play, pause, replay or stop the GIFs in this document. You can also click the Enter Full Screen icon on the play-bar to expand it for better readability. Refer to the following image.


Customer Success (CS)

Gainsight CS makes customers your best growth engine. Get a comprehensive view of your customers, understand trends and risks, and empower your team to scale with proven actions that deliver outcomes.

Adoption Explorer

Click here to expand for more information on Adoption Explorer.

Adoption Explorer (AE) helps manage your customer’s usage data in the Gainsight environment, and surfaces the most relevant view of usage data across your customer base.
AE offers powerful segmentation capabilities to manage multiple product lines, more robust control of aggregations and calculations, and re-imagined visualizations to surface deep insights.
Customer’s usage data at Company and/or Person level can be stored with their entitlements on a daily and weekly level. Using the ingested data, admins can define new derived fields without the need of a Rules Engine. 

Support for Google Analytics 4 Profile in Adoption Explorer
IMPORTANT: The following enhancement will be available in your orgs from December 23, 2021.

Gainsight now supports the Google Analytics 4 (or GA4) profile in Adoption Explorer. If you are tracking analytics for your web or mobile application using GA4, the usage data can be imported to Adoption Explorer objects.

Note: Adoption Explorer continues to support properties from the older version of Google Analytics as well.

For information on how to configure Adoption Explorer Objects with Google Analytics as source, refer to the Configure Adoption Explorer Objects article.

Download Archived Data from Adoption Explorer
IMPORTANT: The following enhancement will be available in your orgs from December 23, 2021.

Admins can now download the historical usage data that is archived in Adoption Explorer for all the available time series objects or the selected time series object(s). For information on how to download archived data, refer to the Archive Usage Data in Objects section in the Configure Adoption Explorer Objects article.


  • Admins can download the data that has been archived in the last 180 days.
  • Adoption Explorer allows you to download archived data for four times in a month.

Success Snapshots

Click here to expand for more information on Success Snapshots.

Success Snapshots 2.0 enables admins to generate Powerpoint presentations with customer data and graphs from Gainsight, using your own customized presentation  (business review deck) uploaded to the Success Snapshot repository, and help CSMs run their customer meetings (such as EBRs and QBRs). Once a Success Snapshot template is created and saved, CSMs will be able to export them from C360 and R360 pages respectively.
Check out the Admin and End User courses to see how Success Snapshots can save your team time creating presentations with customer data from Gainsight!

Custom Styles for Tabular Reports in Success Snapshot

Admins can now create and apply custom styles to Tabular Reports in the Success Snapshot template. This enhancement helps admins to maintain format consistency in the exported Success Snapshots. 

Admins can perform the following actions using the Table Styles option: 

  • Create, customize, and save table styles. 
  • Select and apply a table style to all Tabular Reports in one go. 
  • Customize table style for a specific Tabular Report

For more information on customization options for table styles, refer to the Table Styles in Success Snapshot article. 



Click here to expand for more information on Scorecards.
Gainsight Scorecards allow you to track multiple dimensions of a customer’s health and also provide you the ability to report on recorded dimensions. Each dimension in a Scorecard is known as a Measure. You can use multiple Measures to track various aspects of a Customer’s health. With Scorecards, you can set a score for each Measure either manually or automatically through the Rules Engine. Scorecards provide you with the flexibility of using numbers, letters, or colors as grading schemes.​​​​​​
Scorecard section in C360 Pending Enhancements

Admins can now configure and select the default activity type and subject. To configure the default activity type:

  1. Navigate to Administration > Health Scoring > Scorecards 2.0. The Scorecard Configuration window is displayed.
  2. Click the Scorecard tab.
  3. Click the Scheme settings icon. The Settings window is displayed.
  4. Update the required details. 
  5. Click Save.

For more information on how to configure and select default activity type and subject, refer to the Configure Scorecard Schemes article.

  • When CSMs renews/updates the score and select the Log Activity from manual measures, the timeline composer auto populates the default value. For more information about how to log an activity, refer to the Log an Activities section in the View and Update Scorecard 2.0 from 360 article.
  • Partially filled circles depending on the score value for measure group and overall scorecards with numeric scheme.


Gainsight’s Platform turns customer success into a significant competitive advantage for your company. Reflect the nuances of customer relationships, intuitively surface insights, and accelerate your efforts with built-in best practices.


Click here to expand for more information on Connectors. 
Connectors are integrations that are offered out of the box for you to connect the varied data sources and sync up information into Gainsight.
Connectors 2.0 Horizon Experience Enhancements
  • Direct Mapping and Derived Mapping sections are now added under the Scheduled Fields tab in the Add to Destination.
  • Get notifications on job statuses that you have selected. For more information on job notifications, refer to the Configuration of Job or Job Chain guide.

Components Introduced and Modified in 6.30 Release

Gainsight has not modified any page in this release.

Permission Sets Added/Updated in 6.30 Release

With every new release, the Gainsight and SFDC permission sets are updated for several features to give access to new objects, fields, apex classes, and visualforce pages. In this release, the following Permission sets are added or updated:

  • Gainsight_Admin.permissionset

  • Gainsight_Standard.permissionset

Issues Addressed

Module Summary
Journey Orchestrator Users were previously unable to access company person lookup data in the Email logs v2 object. This issue is now resolved.
Previously, the AO Analytics object displayed a null value for the Open Rate field, even when this did not accurately reflect the corresponding open count data. This issue is now resolved.
The AO Analytics, AO Emails, Email logs, and Email logs V2 objects previously displayed a discrepancy in open and click counts. This issue is now resolved.
User Management Previously, Picklist was not supporting Logged in user attribute as a  source in Data Permission > Resources > Conditional READ/WRITE Access section. This issue is now resolved.
When a user creates a required field in the User object, it is not marked with an asterisk symbol in the User Management in a few tenants. This issue is now resolved.
When the Admins edit any user, the columns selected in the User Management page disappear. This issue is now resolved.

Additional Resources

  • For more information about the previous or upcoming major release versions/dates, refer to the Gainsight's CS Upgrade Process  [updated for 2022] article.