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Gainsight Inc.

Release Notes Version 6.14 May 2020

Short on time? Watch this 6-min. video overview to see what's new in the 6.14 release!

Gainsight CS Release Notes Version 6.14 contains the following subsections:

  1. Announcements section describes important changes to the application that are implemented now or will be in the near future.
  2. New Features in Gainsight which may require the Admin to setup new processes or re-think existing processes.
  3. Enhancements (per module) describe improvements made in the existing product capabilities.
  4. New Components which are introduced and modified in every release.
  5. Permission Sets section contains the list of the updated Gainsight and SFDC permission sets for several features in a release.
  6. Issues Addressed contains issues which were reported by customers and are fixed in this release.

1. Community logo.png : This symbol indicates that an enhancement originated as a customer suggestion on the Gainsight Community.


Product Release Frequency

Release Frequency Changing to Every 6 Weeks: Starting in June, the release frequency is changing to every 6 weeks, and Sandbox and Production orgs will be upgraded on the same date. This does not impact orgs that opt-out of upgrades. These changes are an important part of our efforts to Simplify our product, and customer interactions with our releases. Click to view the release calendar.

New Features

Community logo.pngGainsight Assist Chrome Plug-in

Note: The plug-in is available for download from the Chrome Web Store.

The Gainsight Assist Chrome plug-in helps users manage their day-to-day customer communications and saves them time and effort. Users can access their Gainsight email templates directly from Gmail, thereby saving time when composing customer emails and helping to drive consistency in communications. Also, the ability to log emails to Timeline from their inbox saves time and ensures that every important conversation is captured.  

Business Use Cases: 

  • As a user, while composing an email from Gmail, I want to access the email templates my admin has created in Gainsight to save time and effort.
  • As a CSM, I want to log all of my customer communications/emails from Gmail to Timeline using the logged-in user credentials.

Users must install the Gainsight Assist Chrome plug-in from the Chrome Web Store. After installing the plug-in, refresh your Gmail account to view the Gainsight logo and sidebar.

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For more information on the Gainsight Assist Chrome Plug-in, refer to the Gainsight Assist Chrome Plug-in User Guide article.


Gainsight Mobile App

Gainsight Mobile App helps CSMs, Account Managers, and Executives to quickly get customer information while on the go – whether they’re headed to a customer meeting, traveling, meeting customers at conferences, or juggling a busy schedule. With limited time and many customers, CSMs and AMs also need to quickly know if key customers are at risk. Gainsight Mobile App allows you to access Timeline Activities, key customer information using Sally, and view Notifications received directly from your smartphone while on the go!

Previously, Sally in GS Mobile could only query the first Attributes section appearing in the left pane of the C/R360 page, regardless of the number of sections configured in a 360 layout. But, with this enhancement, users can now query multiple Attribute sections available on the C/R360 page.

In the Gainsight Web application, assume you have already configured multiple Attributes sections in a C/R360 layout. Now, in the GS Mobile > Sally, you can see all of those section names under the Attributes dropdown list, using which you can select the required attribute section and view related information.

You can see the following message on the Mobile UI, if the Attributes section is not configured (or) fields are not added to the Attributes section in the C/R360 layout.


Adoption Explorer

Adoption Explorer helps manage your customer’s usage data in the Gainsight environment, and quickly surface the most relevant view of usage data across your customer base. Adoption Explorer offers powerful segmentation capabilities to manage multiple product lines, more robust control of aggregations and calculations, and totally re-imagined visualizations to surface deep insights. Customer’s usage data at Company and/or Person level can be stored at both daily and weekly level along with their entitlements. Using the ingested data, admins can define new derived fields without the need of Rules Engine.

Simplified Project Settings UI

Adoption Explorer is now enhanced with a new UI and a simplified Project Settings page to make it easier for Admins to configure and navigate projects.

We made the following improvements to the Project Listing page and Settings page:

Projects Listing page: On the listing page, you can see the Name of the Project, Created By, Modified By, Modified At, Actions and whether that specific project Has Instance level data or not. Clicking the project name will navigate you to the Settings page for that specific project. For detailed information on the Projects Listing page, refer to the Configure Projects in Adoption Explorer  article.

You can perform the following operations from the projects listing page:

  • Create a New Project
  • View your existing Projects details 
  • View Instance level data status
  • Activate or Deactivate a project
  • Navigate to Project Settings (By clicking on the specific Project)
  • Navigate to Objects
  • Navigate to Layouts
  • Delete a Project
  • Enable or Disable the Zendesk
  • Schedule a Project by clicking Run Now

Project Settings page: In the Settings page, you can create a project by configuring the Basic settings, and configure the Advanced settings as needed. For detailed information on how to configure the Project Settings, refer to the Project and Project Settings  article.

In the Basic settings, you can configure the following options:

  • Enter the Project Name
  • Select Source Type
  • Select Company and/or Person level Usage Data to ingest
  • Select Instance level data.

In the Advanced settings, you can configure the following options:

  • Set the Project Schedule Time
  • Send Success/Failure notifications with download links

Survey 2.0

With Surveys, you can create highly customized surveys that capture customer insights and transform them into actionable next steps for your organization. You can easily create multi-page surveys with a variety of question types, including multiple choice, matrix, and a standard NPS® question type. Surveys 2.0 gives admins the ability to design and distribute surveys in Gainsight without a dependency on SFDC sites or features.

Enable Real Time Sync

The Import from PX feature is now enhanced with a new functionality called Real Time Sync. Admins can now enable/disable the Real Time Sync option. Once this option is enabled, all the PX survey engagements and their responses are automatically imported to Gainsight Surveys in real time. For more information on how to enable the Real Time Sync option, refer to the Gainsight PX integration with Survey 2.0 article.

Business Use Case: If you have an active PX survey engagement and you’re analyzing the responses in Gainsight Surveys, instead of performing a manual import of the new responses, your admin can enable the Real Time Sync option to import all the new responses to Gainsight Surveys in real time.


  • After Sync is executed, click the EXECUTION HISTORY option in the Properties page to view the detailed execution logs. By default, the Execution History displays the overall summary of the ingestion with date wise historical events of that specific survey. If there were any ingestion failures during the import, you can download the csv file that has detailed information about the failures.
  • As earlier, you can also manually import PX survey engagement responses into Gainsight Surveys.

Enhanced Language Settings and Options

Previously, while adding a language, admins used to add the language manually by entering the Language Name and Code, which resulted in the addition of non Standard Language Codes and duplication. To address this issue, the Language page is now enhanced with new options. Admins can now select a Language from a predefined set of languages (Including Unique, User Locale and Gainsight PX languages). Based on the selected Language, the associated Language Code is automatically displayed, and you can also change the language display name as required. For more information on how to add a language, refer to the Configure Language article.

Note: In the migration process, any existing languages with a valid name or code will get updated with the Standard ISO code, and the languages without a valid name or code are displayed on the Language page.

View Survey 1.0/2.0 Responses in C/R360

Earlier, CSMs could either view Survey 1.0 or 2.0 responses in the C/R360 > Surveys section, and every time they wanted to switch between these survey sources, admins had to enable/disable the NATIVE_SURVEY_PRIMARY Feature Configuration. To make things easier, a new dropdown is introduced in the C/R360 page to select the required Survey responses (Survey 1.0/2.0). The same is applicable for NPS® 1.0 and 2.0.

Business Use Case: For instance, currently your Admin is in the process of migrating surveys from 1.0 to 2.0. As a CSM, you may want to view the Survey responses of Survey 1.0 and Survey 2.0 in the C/R360 page. Instead of enabling/disabling the NATIVE_SURVEY_PRIMARY Feature Configuration every time, to switch between the survey sources, you can now achieve this by selecting either Survey 1.0/2.0 from the dropdown in the C/R360 page.

Note: You can view the Survey source of all the surveys that are either published through Gainsight Surveys or imported from external sources, such as SurveyMonkey, Gainsight PX, or Qualtrics.

Ability to View Survey 2.0 Responses in C/R 360 without Survey Analyze Permission

With this release, Survey 2.0 is now honoring Gainsight Sharing Settings. Hence, users with either Read Access to Company/Relationship records or Survey 2.0 Analyze permission can now see the Survey 2.0 responses in the C/R 360 page and in the Gainsight Account widget as well.

Journey Orchestrator

Journey Orchestrator is your center for automated communications. It leverages the power of automation to make your job easier as you communicate with customers at scale. Gainsight enables customer success teams to launch automated emails based on customer attributes such as health score, product usage, survey results and lifecycle stage. Through automation, you can scale customer touches and engage with a growing list of customers often and effectively.  

Community logo.pngImproved Email Opt-Out Management 

Previously, recipients could only click the Unsubscribe or Manage your subscription preferences link options in emails to opt-out from email communications. Gainsight now provides users with more granular control to opt-out specific Contacts/Persons from email communications from the 360 > Person section.

Note: The email opt-out option is only applicable to non-operational emails.

To enable users to opt-out specific Contacts/Persons from email communications, an Email Opt-Out field must be added to the Gainsight Person object in the LIST VIEW and DETAIL VIEW tabs of the 360 LAYOUTS page. 

After the Email Opt-Out field is added to the Gainsight Person object, users can set the value to true for a particular user of a company in the C360/R360 page. This field setting in the C360/R360 page of the user determines whether to honor the Do Not Email field or not, in the Program. The default value for this field is false.

If any opt-out participant is added to the Source of a Program, then that particular participant is not synced and moves to the FAILED PARTICIPANTS category with a ‘GlobalOptOut recipient’ message. Also, participants are immediately dropped at any step from the active Program if the Email Opt-Out field is set to true for that particular participant. 

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Refresh Option Added in Outreach List View Page

Previously, the Outreach page often refreshed very slowly when users query for email log collections. We’ve added a Refresh option in the Outreach page to address the page loading delays. 


The Refresh option is disabled for an hour after the user clicks on it, and a timer is displayed to inform the user when it will be enabled again.


Note: Automatic refresh occurs every 24 hrs. if users do not click the Refresh option.

The Outreaches List View page also displays the date and time at which it was last refreshed by the user.


If an Outreach is triggered after clicking the Refresh option, the data of the total number of emails opened, (links) clicked, bounced, and spammed are updated on the EXECUTION HISTORY tab in the Detail View of that outreach. But, the data such as the number of Customers and Emails Sent are not updated in the Outreaches List View. These stats are updated in the next refresh schedule.

Renewal Center

Renewal Center helps quota carrying CSMs and Renewal Managers forecast and manage their book of business.  By enriching Salesforce Opportunities with Customer Success insights, as well as calculating a Likelihood to Renew score for each opportunity, Renewal Center enables your team to efficiently manage and predict renewals and related upsell, recognize risks in a timely fashion, and report on key metrics.

Ability to sync Deletes from SFDC Opp to Gainsight Opp

Gainsight can now synchronize Opportunity deletes from Salesforce. Previously, if an opportunity was deleted in Salesforce, there was no method to remove the corresponding record in Gainsight. Users would continue to see these deleted opportunities and updating them would not be possible since there is no corresponding record to synchronize back.

Gainsight has introduced a toggle switch called Sync Deleted Records, in the Opportunity Sync job. When you turn this toggle switch on, all the Opportunities that are deleted in Salesforce are deleted in Gainsight. Deletion will happen according to the synchronization schedule of the connector job.


In the Opportunity Sync job, a new column called #Deleted is introduced to track the number of deleted records in each data job.


The value in this column is hyperlinked to a downloadable spreadsheet. The spreadsheet has a Message column which displays the result of the delete operation. If the delete was successful, this column says Entity Deleted Successfully.


To use this enhancement:

  1. Navigate to Administration > Connectors 2.0.
  2. Click the Edit Job icon for the Opportunity Sync job.
  3. In the Data Source and Field Mappings section, turn on the Sync Deleted Records toggle switch. 
  5. Run the Data sync job. 

Data Management

In Gainsight Data Management, an admin can perform setup data in the Gainsight Matrix Data Architecture (MDA). Admins can create and manage Gainsight Objects from the Data Management page. As an analogy, a Gainsight Object and its field(s) can be thought of as a database table and its columns. Data Management can be accessed from Administration > Operations > Data Management.

While CSMs are creating a new record in a Low Volume custom object from C360 > Related List, other fields having lookup to standard fields from Company or Relationship are now populated automatically. Previously, only the Company ID/Name or Relationship ID/Name field was auto populated while creating a new record in a Low Volume object. 

Use case: If the Industry Type string field in the Low volume object looks up to a standard field in the Company object (other than Name and GSID), while adding a new record in the Low Volume object, the Industry Type field is populated automatically.


  • Low Volume Object fields having lookup to a custom field in a Company or Relationship fields are not populated automatically.
  • Previously, fields which look up to Name and GSID in the Company object were already auto populated.

To see this enhancement:

  1. Navigate to C360 > Related List.
  2. Click ADD. You can see that the Company/Relationship related fields are automatically populated in the ADD RECORD screen.
  3. Enter details in the other fields to complete adding the record.

Note: If a field in the Low Volume object looks up to any field in the Relationship object, then the values from the Relationship fields are not auto populated.

This enhancement is also applicable while adding a new record from the Data Operations page by Admins. For more information, refer to the Data Operations article.

While adding a new record in the Low Volume object from the C360/R360 > Related List section, CSMs can now search with Names instead of GSIDs to enter values in the GSID type fields. The search option works only on the fields with a lookup to the GSID field of the Standard objects (User, Person, Company, and Relationship). Previously, there was no such capability of searching a field through Name and CSMs had to manually enter GSID in the field. 

To see this enhancement:

  1. Navigate to C360/R360 > Related List.
  2. Click ADD. ADD RECORD screen is displayed.
  3. Search with a Name in the GSID type field and press Enter/Return.
  4. Select the required value in the field.

For more information, refer to the Overview of Customer 360 Details article.

This enhancement is also applicable while adding a new record from the Data Operations page by Admins. For more information, refer to the Data Operations article.

GS Assist

Email Task and Send Email features in GS Assist help CSMs send personalized emails directly to contacts from Cockpit and Timeline. CSMs can send an email directly from Cockpit using templates created by their Admin, and from Timeline to share activity details. These options help users save time and standardize their customer communications.

Community logo.pngShare Emails from Timeline with Activity Details

Gainsight now allows users to share Timeline activities as emails with the Share via Email option, which is available for all activity types on the Timeline page.  

Business Use Case: For instance, as a CSM, I may want to share the details of a QBR meeting with my customer directly from the Timeline page, in order to save time drafting a separate email summary of the conversation.
The Share via email option is only enabled when the activity is expanded. 

Note: An activity can be shared multiple times. If the recipient is the same or different, a new entry is created in the email stats.

Users must navigate to the Timeline page, to access the Share via email option for each Timeline activity. For more information, refer to the Share Email from Timeline using Email Assist article.

Email Stats for Emails Sent from Timeline

Users can view stats of an email shared from the Timeline page. When a user clicks the Email Stats icon for a Timeline activity, the Sent Emails screen appears with the following sections:

  • Shared by list in the left pane
  • Recipient list
  • Email stats section that includes the following statistics of the email:
    • First Opened On
    • Last Opened On
    • Opens
    • Hard Bounced
    • Soft Bounced
  • Email body

For more information about the email stats which are sent from Timeline, refer to the Share Email from Timeline using Email Assist article.

People Management

Capture your contacts in an organizational chart to understand the roles and relationships of the people you do business with across your customer base. Explore the org chart to understand who influences whom within a company and drill-into a person for deeper insights.

Use People Maps Influencer Data in other Gainsight Applications

Influencer data from the People Maps feature is now stored in the Gainsight system object, People Maps Influencers. Admins can now use the data stored in this object in Gainsight applications such as Reporting, Rules, and JO Programs. As this is a system object, Admins cannot load data into this object through any data ingestion channel. When CSMs add/edit influencers from the C360 > Person section, influencer data is automatically stored in map this object.

Earlier, People Maps Influencer data in Gainsight could not be used in other Gainsight applications. People Maps Influencer data could not be retrieved through a Report by Admins, but could only be viewed by CSMs from the People Maps. This data could not be used in configuring the Participant list in Programs or creating Rules. These challenges are solved through this enhancement.


For information on the Influencer Relationships feature in People Maps, refer to the Build People Maps article.

Following are a few use cases of the People Maps Influencers data:

  • Admins can now create a Report on this object to see the list of influencers across all the companies. For more information, refer to the How to Build Basic Reports article.

  • Admins can use this object to set up a rule to retrieve the list of companies that do not have Influencers. For more information, refer to the Create Dataset Task in Rules Engine article.

  • Admins can use this object while configuring a Participant list by using the Query Builder option and send a Program only to the Influencers. This Program may contain a Survey or an Email addressing only the Influencers. For more information, refer to the Add Participants to a Program article.

For the list of fields in the People Maps Influencers object and their descriptions, refer to the Gainsight Object Glossary article.

Admins can now add the Person section to the Shared 360 Layouts. Admins can perform this configuration from the Administration > Sharing > 360 Layouts > C360 Layouts page. For more information, refer to the Configure Shared 360 article.

Use Cases

  • CSMs can share People Maps with their customers to validate their understanding of the customer's hierarchy.
  • CSMs can share the People Maps internally with other Gainsight Users to coordinate on expansion opportunities using the insights provided by the influencer relationship data.


When an Admin adds this section and a CSM shares the Shared 360 page through this layout, end users can view the Person section in read-only mode. This section displays the list of people associated with a Company in the Person List view and a graphical view of the people hierarchy in an organization.


End users cannot edit anything from the Person section in the Shared 360 page, including adding/editing/deleting a Person and Influencer, changing hierarchy, replacing person, etc. For more information on the Person section in the C360 page, refer to the Person Section in 360 and Build People Maps articles respectively.


  • Person section cannot be added to the Shared R360 Layouts.
  • When you share the People Map with your customer, please note that the influencer relationships will be visible along with the visual hierarchy.

Rules Engine

Rules Engine is designed to improve your underlying customer data to produce superior customer outcomes. It can perform powerful multi-step, in-memory data transformations for large datasets in Gainsight within one rule. Transformations include aggregations, multi-dataset merges, formulas and time-series calculations; helping your team to better identify meaningful data signals.

Load to PX Actions

With the new Load to PX Action type, admins can now push data to Gainsight PX entities using the Rules Engine in Gainsight CS. PX has two entities, an Account entity and a User entity. With the Load to PX Action, CS administrators can build Rules to load values into custom attributes of the PX Account and User entities. This makes the CS - PX integration a bidirectional data sync combined with the PX connector.

IMPORTANT: To start using the Load to PX Action type from the Actions drop down menu, contact Gainsight Support to get this Action Type enabled for you.

Parent Account ID in PX: The Account entity in PX now has a new custom attribute called Parent Account ID that can track the different values of the parent account. With this attribute, you can group different PX accounts that map to the same Company object in CS.

Business Use Cases

  • With Load to PX Action, you can push CS health scores into PX. This allows you to filter PX reports by health score and helps you to target PX Engagements differently for Red vs Green accounts.
  • You can sync the Company Stage attribute to PX from CS, which helps you distinguish, for example, if customer Accounts are in the Onboarding stage or in the Adopting stage. This is very useful for interpreting usage data in PX and target PX Engagements in different stages. 
  • You can use the calculation capabilities in CS to add value to PX. PX is optimized for fast on-the-fly queries whereas the Rules Engine is a batch processing tool that can handle hugely complicated data processing and calculations. One way to manifest this capability is to use the Rules Engine to periodically put PX Users into various categories.  For example, you could define a 'premium user' as someone who has exceeded a threshold of activity in your product in at least four of the previous six months.  
  • CS has access to useful data like support cases. You could define a 'negative support user' as someone who filed a critical case that has been open for more than a week. Using Load to PX Action to mark these users in PX can help with both interpreting usage data and guiding users with PX Engagements.

For detailed information on how to configure the Action type, refer to the Load to PX Action Type article.


Scorecards provide a robust, comprehensive framework that accurately measures customer health. Gainsight scorecards can capture the nuances of customer health by supporting multiple scorecard models, measuring both objective and subjective inputs, calculating weighted overall health and accounting for scoring exceptions.

Scorecard timeline uses comprehensive rich-text that is not supported in Salesforce. Gainsight is now storing the comments as plain-text so that the synced fields are rendered properly when you push Scorecard comments into your Salesforce org via Rules Engine. The plain-text version is stored in addition to the rich-text version, and the functionality of the Scorecard timeline is unaffected.

In Mass Edit Reports, you can now view the latest Scorecard Timeline activity in the field that previously stored the comments. Prior to this enhancement, you had to click the Timeline icon for each Scorecard and view the most recent Timeline activity. With this enhancement, you now have the ability to view the activity details in the same table view of the report.

To use this enhancement, 

  1. Navigate to Administration > Analytics > Report Builder > click to open a Scorecard Mass Edit report.

  2. Click the Settings icon and select Chart options.

  3. Select the Measure(s) for which you want to enable the Show Comments option.

For more information on options for Scorecard Mass Edit reports, refer to Edit Scorecards 2.0 with Mass Edit Report.


Timeline is the official record of your customers. It allows you to log information regarding customer interactions in a way that enables you to quickly gather insights and drive action. The Timeline View in the Customer or Relationship 360 allows you to log and view activities that help you track customer interactions over the course of a customer’s life-cycle. The Timeline View in the Customer or Relationship 360 allows you to log and view activities that help you track customer interactions over the course of a customer’s life-cycle. The Timeline tab in the CTA Detail View allows you to log activities for a specific CTA. These activities will also appear in the Timeline View in the Customer 360.

Community logo.pngShare Emails from Timeline with Activity Details

Gainsight now allows users to share Timeline activity as an email. Users can achieve this by using Share via Email option, which is available for all activity types on the Timeline page. 

For more information, refer to the GS Assist section.


Sally, the AI-powered bot, makes rich Gainsight data easily accessible through simple conversation. Asking Sally questions is just like asking a real person, and machine-learning technology helps Sally get smarter with each interaction. Not only can Sally provide answers to a diverse set of questions about your customers, Sally can also update customer data, provide information on health scoring, current risks, and opportunities. Your company can quickly collaborate on the latest customer intelligence to more rapidly deliver customer outcomes across all parts of your organization.

Gainsight Notifications through Slack

Gainsight now sends important notifications about the companies users are following through Slack. By default, all the notifications that are supported in Mobile are turned ON. For more information on notifications supported in mobile, refer to the Gainsight Mobile Overview article.

Note: Gainsight notifications are only sent for the customers who have set-up a Slack workspace for Sally.

Users can only modify their Slack preferences through Slack by typing ‘Settings’ in Slack.

Users can select Yes/No for the following main events available for subscription in Slack Channel:

  • Company Intelligence
  • Timeline activities, such as:
    • Mentions in an activity
    • Comments on your activity
    • Mentions in a comment

IMPORTANT: The above mentioned Timeline activity notifications are received even if the user does not follow that particular company in Slack.

Note: Users can also click the Notifications Settings option after every notification they receive to edit their Slack preferences.

Once users follow the company, they will start receiving notifications regarding the events for which they have subscribed. For example, if you are mentioned in xyz Timeline activity, the following notification is received in Slack.

15. GSN2-SFDC.jpg

For more information on Gainsight Notifications in Slack, refer to the Gainsight Notifications in Slack article.

Data Designer

Data Designer makes it easier for you to discover richer, more meaningful insights from your customer data. It provides a simple, easy-to-use solution to merge and transform your data, then make it accessible across the Gainsight platform for further analysis and exploration.

Enable/Disable Notification Preferences

The Configure tab is now enhanced with a new functionality called Notification Preferences. With this functionality, you can now enable/disable the Notification Preferences toggle. Once you enable this option, the logged-in user receives an Email Notification of the Execution Summary of that particular Data Design on every run (as configured in Schedule section). If required, you can also include additional email addresses to send the Success and/or Failure notifications to those emails.

Sample Notification Email:

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Components Introduced and Modified in 6.14 Release

Gainsight has introduced the following new page in this release.


Permission Sets Added/Updated in 6.14 Release

With every new release, the Gainsight and SFDC permission sets are updated for several features to give access to new objects, fields, apex classes, and visualforce pages. In this release, Gainsight has the following Permission sets modified:

  • Gainsight_Admin.permissionset
  • Gainsight_Standard.permissionset

Issues Addressed

Success Plan

Unable to Migrate Success Plan Template: Previously, when users were unable to migrate the Success Plans Templates with bionic rules. This issue is now resolved and users can migrate SP templates even with bionic rules.

Survey 2.0

Required Properties of the same question type are getting changed: In the Survey Design page, the Required properties for two questions of the same question type were getting changed, when users try navigating between the two questions. For example, a user selected the Required option for Question 1 and not selected the Required option for Question 2, while navigating between these two questions, the Required options were getting changed. This issue is now resolved.


Failed Mixpanel Jobs: Previously, A few Mixpanel jobs failed due to some technical issues. This issue is now resolved and jobs are executing successfully as expected.


NPS, Net Promoter, and Net Promoter Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.


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