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Gainsight Inc.

CS Patch Release Notes: Version 6.14.X series

This document contains information about new functionality or issues that were resolved in patch releases of the 6.14 version.

Note: Releases are not always contiguous, and do not always contain customer-facing issues or enhancements.

Version 6.14.2 (Patch), May 28, 2020


Browser Compatibility for Gainsight: 


Gainsight Audience is broadly classified into the following categories:

  • Gainsight Users: These are registered authenticated users who can login to Gainsight through Salesforce and perform various actions.

  • Non-Gainsight Users: These users are not registered authenticated users which means these users cannot login to Gainsight. However, they can view some of the Gainsight pages and take some actions using the links shared by Gainsight Users. For example, non-Gainsight users can access the Survey Participant end user page (where participants can submit survey responses), and External sharing end user pages.

With this release, end user pages will not be supported on Internet Explorer browsers older than IE version 11. We recommend non-Gainsight users to open the same page on the latest stable version of Internet Explorer version 11, Microsoft Edge, Google Chrome, Mozilla Firefox, or Apple Safari.

If the user tries to access the end user page with an older version of Internet Explorer (older than IE v11), the browser will display the below warning message. 

Browser Comp.png

Issues Addressed


  • Survey Answers were getting Overlapped: Previously, when users try to view the Survey Answers on Mobile, the answers were overlapped when there are more than 81 characters. This issue is now resolved.

  • Inconsistency in Filters while searching fields with record types: Previously while selecting a field in Add Advanced Logic, the fields with record types were not searchable but users were able to view and select while scrolling. This inconsistency in filters is now resolved.

Report Builder

  • Export as CSV didn’t display the Special Characters: Previously, when you export a Report as CSV, the special characters in the report were displayed as symbols. This issue is now resolved.
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