2025 TRAINING AND CERTIFICATION - LATEST NEWS

Training Programs

Training/Certification News & Resources	Customer Events	Recaps from the previous Product Release:
New and Updated training resources: CS End User - Group Send CS Spaces for Admins & End Users CS Admin: Getting Started with Copilot PX KC Bot elearning (updated for new KC Bot) PX: A Guide to Gainsight PX Engagement Governance PX: Engagements (updated for new engagement editor) Channel Level Settings for Gainsight's AI Agent in Slack: Introducing Gainsight's AI Agent in Slack CS: Admin Improved CTA Creation Flow: CS Admin: Cockpit & Playbooks CS: Customer Goals Enhancements: CS Admin: Configuring CSM Tools, CS End User: Customer Goals PX: Engagement Audit Logs: PX: Engagements PX: Account 360: PX: Analytics CE: Automated Zoom Attendance Sync: CE: Setup Instructor Led Events CC: Personalized Home Page Experience: CC: Community Module: Structure, Content, & Permissions	July 18th and August 15th: Getting Started with Gainsight for End Users - live walkthrough of Gainsight CS for new users ($100 USD per person) Weeks of August 19th and 25th: Live Virtual Admin Training for new CS Admins	CS PX Customer Communities Customer Education