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Gainsight NXT Patch Release Notes: Version 6.23.X series

This document contains information about announcements, new functionalities, or issues that were resolved in patch releases of the 6.23.1 version.

Note: Releases are not always contiguous, and do not always contain customer-facing issues or enhancements.

Version 6.23.1 (Patch), April 22, 2021 



Cockpit Horizon Experience for All Customers

Gainsight is going to auto-enable the Cockpit on Horizon Experience for all customers from April 21, 2021. Users who are still using the older Cockpit will be automatically upgraded to the newer experience. The new version provides the users with the best product experience.

For more information about the improved version of Cockpit, refer to the Cockpit Horizon Experience articles.


Adoption Explorer

Click here to expand for more information on Adoption Explorer

Adoption Explorer (AE) helps manage your customer’s usage data in the Gainsight environment, and surface the most relevant view of usage data across your customer base.

AE offers powerful segmentation capabilities to manage multiple product lines, more robust control of aggregations and calculations, and re-imagined visualizations to surface deep insights.

Customer’s usage data at Company and/or Person level can be stored with their entitlements on a daily and weekly level. Using the ingested data, admins can define new derived fields without the need of Rules Engine

Note: Admins are invited to live instructor-led training on Adoption Explorer in June! 

Enhanced Usage Section 

The following enhancements have been implemented in the Usage Section: 

Enhancement Description
Sort Usage Data Using Multiple Fields Admins and users can now add multiple fields to sort the analytics data for the Usage Section in a layout. Prior to this release, AE allowed adding only one field in the Order By section.
Date Functions in Filters Admins and users can now apply Date Functions in filter rules for the Usage Section in a layout. Date functions help in viewing analytics for a specific time period such as Current Month, Current Quarter, Current Year, etc. For example, a user wants to create a report to check usage data for the past two quarters for customers whose renewal is due in the next quarter.

Issues Addressed

The following table has the list of all the escalations which were resolved in this patch release.

Module Summary
Notifications Previously, users were not able to modify notification preferences due to API scope issues. This issue is now resolved.
Rules Engine Previously, the rule end time was not honored in Rule schedules. The rule was still in the active state even after crossing its end time. This issue is now resolved.
Rules Engine Previously, the Don't include HTML from Rich text option was not working as expected while triggering the Load to External Action type because of using the same names in the source and target fields. This issue is now resolve
Rules Engine Previously, in rules action types, records were getting rejected instead of updating the default value for the Picklist field. This issue is now resolved.
Journey Orchestrator Previously, users were unable to load the case expression correctly in the Query Builder. Also, they were only allowed to go back to that task only after refreshing the page. This issue is now resolved
Adoption Explorer Previously, rules failed at the fetch level when querying a limited number of records with an error message because of special characters in the RichText data. This issue is now resolved.

Previous Version Details

Gainsight team works hard to provide new features, enhancements, and fix bugs. This section provides details of the work done in the previous release, these releases can either be patch or a scheduled major release.

Date Release Number Description

10 April 2021


Gainsight NXT Release Notes 6.23 April 2021