Gainsight NXT Patch Release Notes: Version 6.15.X series

Sort by Name and Created Date when adding Measures

When adding Measures to a Measure Group, Admins previously had no ability to sort the list of Measures. This made selecting the right measure more difficult. Now, admins have the ability to sort Measures by the Measure Name and Created On fields, making it easier for them to find the measure they are looking for.

For more information on adding Measures to Measure Groups, refer to the Create Measures and Measure Groups article.

Automated Measure Type set as Default

The Manual Measure Type was previously the default selection for newly created Measures. This was inconvenient for Admins since the majority of Measures are configured with the Automated Measure Type. Now, the Automated Measure Type is selected by default, making it easier for Admins to configure new measures.

For more information on creating measures, refer to the Create Measures and Measure Groups article.

Reorder Measures in a Measure Group

Previously, Admins had no way to reorder Measures after adding them to a Measure Group. This made it difficult for Admins to organize Measures consistently. Now, each Measure added to a Measure Group has a reorder icon that Admins can click to drag the measure to a new position. This makes it easier for Admins to organize Measures, and change the order when needed.

For more information on adding Measures to Measure Groups, refer to the Create Measures and Measure Groups article.

Scorecard Section Redesigned to Optimize Space

The Scorecard configuration section has been redesigned to maximize the amount of usable space. This enhancement makes it easier for admins to complete scorecard configuration steps without changing the existing functionality.

Entire Row Clickable for List Views

Previously, to edit items within the Measure, Measure Group, and Scorecard list views, admins had to click the kebab icon on the far right of the entry and select edit. Now, admins can click any part of the row to open the item’s edit page. This enhancement creates an easier workflow for common configuration actions.

Exception Configuration Redesigned for Clarity

When configuring exceptions, clicking the Add Exception button will now tigger the exception configuration page to scroll to the new addition. This enhancement makes new exceptions more visible and easier to configure.

The exception configuration page has also been redesigned to maximize the amount of usable space. This makes it easier for admins to configure exceptions without changing the existing functionality.

 

Program Analytics Improvements

Note: These changes were released as part of a hotfix on June 12, 2020.

In order to make our Program Analytics descriptions and analytics data more accurate, specific, and clear, we have made a few important modifications on the Program Analytics page:

• Participants Widget and Participants Funnel Chart: Previously, only the active and paused participants were counted as the total number of participants in the funnel chart (Participants) and Participant widget of the Program Analytics page. Now, participant calculation is modified to include all the participants except those in the Review state.

• Total Email Sent Widget: Previously, the stat displayed in the Total Email Sent widget was the actual number of emails delivered, not sent. With this hotfix, the name of the Total Email Sent widget is renamed to Total Emails Delivered widget to ensure that the stats displayed resemble the name of the widget.

• Survey Responded Funnel Chart: Previously, the stats of the Survey Responded in the funnel chart resembled the email that was opened. However, with this hotfix, the Survey responded stats are updated to calculate the actual number of survey responses instead of email opens.

• Email Step: Previously, the stats displayed in the Open Rate section for the delivered emails in the Email Step report was not accurate due to bounce subtract issues. However, with this hotfix,  the backend calculation issues are fixed to ensure that accurate stats are displayed.

• Bounced Data: Previously, only the Hard Bounced date was used in stats displayed in the Bounce data in the Program Analytics page.  However, with this hotfix, the Bounce data now includes Soft Bounce stats in the total bounce count to display accurate information in analytics. An email is marked as soft bounce only after all the attempts to deliver the email is done.

Journey Orchestrator Analytics Improvements

Note: These changes were released as part of a hotfix on June 12, 2020.

In order to make our Journey Orchestrator Analytics descriptions and analytics data more accurate, specific, and clear, we’ve made a few important modifications on the JO 360 Analytics page:

• Programs Widget: Previously, only the programs having participants are taken into account in the Programs widget. Now, the total count displayed on the Programs widget includes all the programs, except the programs that are in Draft status.

• Open & Click Rate, Bounce & Unsubscribe Rate, and Email Template Performance Report Sections: Previously, the data in these sections is displayed based on the Email Logs data. Due to inaccurate and duplicate data, the stats were not accurate in all of these sections. Now, all these sections will get data from JO objects such as AO Emails and AO Participants Activity to eliminate duplicate data during calculations for accuracy in stats.

• Total Email Sent Widget: Previously, the stat displayed in the Total Email Sent widget was the actual number of emails delivered, not sent. With this hotfix, the name of the Total Email Sent widget is renamed to Total Emails Delivered widget to ensure that the stats displayed resemble the name of the widget.

• Bounced Data: Previously, only the Hard Bounced date was used in stats displayed in the Bounce data in the JO 360 Analytics page.  Now, the Bounce data includes Soft Bounce stats in the total bounce count to display accurate information in analytics. An email is marked as soft bounce only after all the attempts to deliver the email is done.

• Other Backend Changes: Fixed backed calculation issues to ensure that accurate stats are displayed.

Increased character limit for Dropdown Item Name

Admins can now enter up to 255 characters in the item Name field while adding a new Dropdown item (manually or through a CSV file) in a Dropdown list in the Gainsight Data Management page. Previously, only 50 characters were allowed in the Dropdown item Name field. For more information, refer to the Dropdown List and Multiselect Dropdown List article.

Note: The character limit was enhanced in order to support picklist sync from Salesforce to Gainsight through the Salesforce connector, and for both Single Select and Multi Select Dropdown lists.

You can view this change in Administration > Operation > Data Management > click Dropdown List > click on any Standard or Custom Dropdown list > click +ITEM.