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Gainsight Inc.

Gainsight NXT Release Process


Gainsight releases new functionality approximately once per quarter. In addition, we also periodically release patches and emergency fixes. You can view the planned major release schedule on Gainsight’s Community, and any Maintenance & Incident updates on We recommend following the Product News & Updates category in order to receive updates.

Note: Occasionally, we may need to delay a planned release by 1 to 2 weeks, in order to deliver the highest quality product. We will communicate the date change via the Community [if any].

Release Timing & Queue Impact

Gainsight is moving from a 6-week release cadence to a quarterly release cadence. The estimated time when these changes will go into effect is with the second 2022 customer release which is in the month of April, 2022. Please refer to the 2022 Calendar section.

Gainsight releases are pushed on the following schedule:

  • EU NXT Major releases: In every quarter, the third Saturdays between 3 AM — 7 AM UTC
  • US2 NXT Major releases: In every quarter, the third Saturdays between 3 AM — 7 AM UTC (Along with EU NXT release)
  • US1 NXT Major releases: In every quarter, the fourth Saturdays between 3 AM — 7 AM UTC

For information on whether the rules engine, data processing or data ingestion queues will be impacted by a given release, please subscribe here for updates.

2024 Quarterly Release Calendar NEW

The following schedule may have slight changes to dates and release versions as the year progresses.

Release  EU and US2 Release Date US1 Release Date
2024 February Release Sat, Feb 3, 2024 Sat, Feb 10, 2024
2024 April Release 

Sat, Apr 20, 2024

Sat, Apr 27, 2024

2024 July Release

Sat, Jul 20, 2024

Sat, Jul 27, 2024

2024 October Release

Sat, Oct 19, 2024

Sat, Oct 26, 2024

2025 January Release

Sat, Jan 25, 2025

Sat, Feb 01, 2025

**Note: For more learn more about Gainsight’s data center US2, refer to the US2 Data Center section.

Automatic NXT Upgrades

It’s not possible to opt-out of NXT upgrades.

Major upgrades on the NXT require Gainsight to pause processing the scheduled backend requests (Ex: Rules execution, data load jobs, or Journey Orchestrator emails) for 2 - 4 hours typically. During this time, the Gainsight application is still accessible and can read and present data in Reports, Scorecards, and Dashboards. We announce scheduled NXT releases in advance at, and you can “Subscribe to updates” to receive email or SMS notifications. Occasionally, we apply hotfixes/emergency fixes on NXT.

US2 Data Center 

Gainsight has a total of three data centers as listed below:

  • EU Data Center: Covers the European Region and contains the customer data specific to the EU region only. 
  • US1 Data Center: Covers the US Region and contains data specific to the existing US customers only. 
  • US2 Data Center: Covers the US West 2 Oregon region and contains only new US customers' data as they are onboarded.

This Status Page offers visibility into Gainsight System response and availability metrics. A maintenance notification is sent to the subscribed customers whenever any changes take place in the products.

UPDATE: The Status Page for all three environments (US1, US2, and EU) has been consolidated into a single page at 


IMPORTANT: US Customers cannot select their Data Center. All the existing customers will continue using their existing data center (US1) until the release date as scheduled. Whenever a new tenant is created, an email is sent to the new tenant informing them about which data center they belong to. All the new US customers will be provisioned in the US2 Data Center.

How to identify which data center your instance belongs to?  

To identify the data center of your instance:

  1. Log in to your tenant instance.
  2. Navigate to Administration > General > Application Settings
  3. In the General Details section, view the Data Center field value. It displays the current data center of the tenant. 

Note: The Data Center field is read-only.


  • Two to three weeks prior to the production release, we will communicate with all Admins, Adoption Champions, Executive Sponsors, etc., with a detailed summary of the upcoming features via head’s up engagements and/or emails.
    Note: This will go into effect with the April customer release.

  • On the day of the Production org upgrade, we post an in-app message on the Admin page and send an email to admins announcing the upgrade and sharing the links to new support articles and our finalized release notes.
    Note: Release Notes document covers all of the new features, enhancements introduced and escalations resolved in the release.

  • Every patch release is accompanied by a Patch Release Notes document [example] that contains the information about the product fixes. 

  • In-app engagements are launched when impactful changes are implemented in the application. This helps the user understand the new features and how to get the most value out of it.
    Note: Sometimes such engagements are launched before the actual implementation takes place to keep our users well informed about the upcoming changes; so that they get adequate time to prepare.

Product Roadmap & Feedback

At any time, you can submit product feedback through Gainsight’s Community. Our product team frequently reviews and comments on customer questions and suggestions. You can also vote for other member’s ideas, and our team will take this into consideration when prioritizing enhancements.

About once per quarter, our product leadership holds a roadmap webinar for customers where we share Gainsight’s CS product development plans. Webinar invitations are typically sent 2 to 3 weeks in advance.

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