Gainsight CS Release Process
Frequency
Gainsight releases new functionality approximately once per quarter. In addition, we also periodically release patches and emergency fixes. You can view the planned major release schedule on Gainsight’s Community, and any Maintenance & Incident updates on status.gainsight.com. We recommend following the Product News & Updates category in order to receive updates.
Note: Occasionally, we may need to delay a planned release by 1 to 2 weeks, in order to deliver the highest quality product. We will communicate the date change via the Community [if any].
Release Timing & Queue Impact
Gainsight releases enhancements and upgrades every quarter.
Gainsight releases are pushed on the following schedule:
- EU Major releases: In every quarter, the third Saturdays between 3 AM — 7 AM UTC
- US2 Major releases: In every quarter, the third Saturdays between 3 AM — 7 AM UTC (Along with EU NXT release)
- US1 Major releases: In every quarter, the fourth Saturdays between 3 AM — 7 AM UTC
For information on whether the rules engine, data processing or data ingestion queues will be impacted by a given release, please subscribe here for updates.
2024 Quarterly Release Calendar NEW
The following schedule may have slight changes to dates and release versions as the year progresses.
|
Quarter |
Release |
EU and US2 Release Date |
US1 Release Date |
|---|---|---|---|
| Q4 | 2024 February Release | Sat, Feb 3, 2024 | Sat, Feb 10, 2024 |
| Q1 | 2024 April Release |
Sat, Apr 20, 2024 |
Sat, Apr 27, 2024 |
| Q2 | 2024 July Release |
Sat, Jul 20, 2024 |
Sat, Jul 27, 2024 |
| Q3 | 2024 October Release |
Sat, Nov 02, 2024 [UPDATED] |
Sat, Oct 26, 2024 |
| Q4 | 2025 January Release |
Sat, Jan 25, 2025 |
Sat, Feb 01, 2025 |
| **Note: To learn more about Gainsight’s data centers, refer to the Gainsight Data Center section. | |||
Automatic NXT Upgrades
It’s not possible to opt-out of NXT upgrades.
Major upgrades on the NXT require Gainsight to pause processing the scheduled backend requests (Ex: Rules execution, data load jobs, or Journey Orchestrator emails) for 2 - 4 hours typically. During this time, the Gainsight application is still accessible and can read and present data in Reports, Scorecards, and Dashboards. We announce scheduled NXT releases in advance at http://status.gainsight.com, and you can “Subscribe to updates” to receive email or SMS notifications. Occasionally, we apply hotfixes/emergency fixes on NXT.
Gainsight Data Centers
Gainsight has a total of three data centers as listed below:
| Data Center Name | Location | Description |
| EU | Frankfurt | Covers the European Region and contains the customer data specific to the EU region only. |
| US1 | Virginia | Covers the US Region and contains data specific to the existing US customers only. |
| US2 | Oregon | Covers the US West 2 Oregon region and contains only new US customers' data as they are onboarded. |
This Status Page offers visibility into Gainsight System response and availability metrics. A maintenance notification is sent to the subscribed customers whenever any changes take place in the products.
UPDATE: The Status Page for all three environments (US1, US2, and EU) has been consolidated into a single page at https://status.gainsight.com/
IMPORTANT: US Customers cannot select their Data Center. All the existing customers will continue using their existing data center (US1) until the release date as scheduled. Whenever a new tenant is created, an email is sent to the new tenant informing them about which data center they belong to. All the new US customers will be provisioned in the US2 Data Center.
How to identify which data center your instance belongs to?
To identify the data center of your instance:
- Log in to your tenant instance.
- Navigate to Administration > General > Application Settings.
- In the General Details section, view the Data Center field value. It displays the current data center of the tenant.
Note: The Data Center field is read-only.
Communications
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Two to three weeks prior to the production release, we will communicate with all Admins, Adoption Champions, Executive Sponsors, etc., with a detailed summary of the upcoming features via head’s up engagements and/or emails.
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On the day of the Production org upgrade, we post an in-app message on the Admin page and send an email to admins announcing the upgrade and sharing the links to new support articles and our finalized release notes.
Note: Release Notes document covers all of the new features, enhancements introduced and escalations resolved in the release. -
Every patch release is accompanied by a Patch Release Notes [example] that contains the information about the product fixes.
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In-app engagements are launched when impactful changes are implemented in the application. This helps the user understand the new features and how to get the most value out of it.
Note: Sometimes such engagements are launched before the actual implementation takes place to keep our users well informed about the upcoming changes; so that they get adequate time to prepare.
Product Roadmap & Feedback
At any time, you can submit product feedback through Gainsight’s Community. Our product team frequently reviews and comments on customer questions and suggestions. You can also vote for other member’s ideas, and our team will take this into consideration when prioritizing enhancements.
About once per quarter, our product leadership holds a roadmap webinar for customers where we share Gainsight’s CS product development plans. Webinar invitations are typically sent 2 to 3 weeks in advance.