Timeline Objects

Activity Timeline

This object is used as Timeline Activity in C360/R360 and Email Assist Tasks. For example; reports based on Timeline Activities and associated information fetched from other objects.

The following table lists the data fields available in this object:

Field Name	Description
Company Id	An unique Id that helps to fetch customer information (Company Name, CSM, Current Score, etc.) from the Gainsight object Company.
Activity Date	The date on which an Activity occurs.
Context Id	Company Id/Relationship type Id/CTA Id to which an Activity belongs. This helps to fetch information from the objects Company, Relationship Type, etc.
Context Name	Company/Relationship Type/CTA to which an Activity belongs.
Comments	Track both Timeline and Success Plan collaboration comments.
Created by	The ID of the Salesforce (SFDC) user who created an activity. This field is populated when an activity is logged from Salesforce.
GS Created by User ID	The name of the Gainsight (GS) user who created an activity. This field is populated when an activity is created in Gainsight. Note: The GS Created by User Name field is exposed as an alias for the GS Created by User ID field. As a result, user names appear in this field instead of user IDs.
Created Date	The date on which an Activity is logged in Gainsight.
Duration (in Mins)	Duration of a call or meeting in an Activity.
GS Asset Tracking Object	Review what reports and dashboards are being viewed.
Last Modified By	The name of the user who last modified an Activity. Currently, only the user who created an Activity can modify it.
Last Modified Date	The date on which the Activity was last modified.
Notes	Important notes of the Activity.
Relationship Id	An unique Id that helps to fetch information about Relationship (Relationship Name, CSM, Current Score, etc.) from the Gainsight object Relationship.
Reporting Category	Category of an Activity (Standard or Custom).
Source	The source from which an Activity is generated: Company/Relationship/CTA/Account Widget/Opportunity Widget.
Subject	Subject of an Activity.
User Email	An email of a user who created an Activity.
User Id	An unique Id that helps to fetch user information (User Name, Email, Company Name, etc.) from the Gainsight object User.
User Name	The name of a user who created an Activity.
Activity Sentiment	This field identifies the sentiment of a meeting by evaluating word choice, the intensity of expression, and the nature of feedback. It stores three values: Positive, Negative, and Neutral.

Activity Attendee

This object is used as Timeline Activity in Reporting and Rules Engine modules.

The following table lists the data fields available in this object:

Field Name	Description
Activity Id	The ID of the associated Activity.
Attendee Type	This field describes if the Attendee is internal or external.
emailAddress	The email address is preserved during ingestions from external systems when the company person record is not part of Gainsight.
External Attendee GS Id	The Gainsight ID of the associated External Attendee.
External Attendee GSID	The GSID of the associated External Attendee.
Internal Attendee GSID	The Gainsight ID of the associated internal Attendee.
Internal Attendee GSID	The GSID of the associated internal Attendee.

Activity Topic Sentiment

Activity Topic Sentiment is used to report individual topics and their sentiment for AI Follow-Up activities in Timeline. This object has lookup to the entire activity timeline object so users can create report across all activity data with respect to topic and topic sentiment.

The following table lists the data fields available in this object:

Field Name	Description
Activity Id	The ID of the associated Activity. Activity ID has lookup to fields like Created By, Modified By, Modified Date, and Created Date so that users can create report across all activity data with respect to topic and topic sentiment.
Topic Name	This field describes if the Attendee is internal or external.
Topic Sentiment	Contains the sentiment associated with each topic in the AI Follow-Up meeting.