Timeline Objects
Timeline Objects
Some of the most important Gainsight objects used in the Timeline module are described here.
Activity Timeline
This object is used as Timeline Activity in C360/R360 and Email Assist Tasks. For example; reports based on Timeline Activities and associated information fetched from other objects.
The following table lists the data fields available in this object:
| Field Name | Description |
|---|---|
| Company Id | An unique Id that helps to fetch customer information (Company Name, CSM, Current Score, etc.) from the Gainsight object Company. |
| Activity Date | The date on which an Activity occurs. |
| Context Id | Company Id/Relationship type Id/CTA Id to which an Activity belongs. This helps to fetch information from the objects Company, Relationship Type, etc. |
| Context Name | Company/Relationship Type/CTA to which an Activity belongs. |
| Comments | Track both Timeline and Success Plan collaboration comments. |
| Created by | The ID of the Salesforce (SFDC) user who created an activity. This field is populated when an activity is logged from Salesforce. |
| GS Created by User ID |
The name of the Gainsight (GS) user who created an activity. This field is populated when an activity is created in Gainsight. Note: The GS Created by User Name field is exposed as an alias for the GS Created by User ID field. As a result, user names appear in this field instead of user IDs. |
| Created Date | The date on which an Activity is logged in Gainsight. |
| Duration (in Mins) | Duration of a call or meeting in an Activity. |
| GS Asset Tracking Object | Review what reports and dashboards are being viewed. |
| Last Modified By | The name of the user who last modified an Activity. Currently, only the user who created an Activity can modify it. |
| Last Modified Date | The date on which the Activity was last modified. |
| Notes | Important notes of the Activity. |
| Relationship Id | An unique Id that helps to fetch information about Relationship (Relationship Name, CSM, Current Score, etc.) from the Gainsight object Relationship. |
| Reporting Category | Category of an Activity (Standard or Custom). |
| Source | The source from which an Activity is generated: Company/Relationship/CTA/Account Widget/Opportunity Widget. |
| Subject | Subject of an Activity. |
| User Email | An email of a user who created an Activity. |
| User Id | An unique Id that helps to fetch user information (User Name, Email, Company Name, etc.) from the Gainsight object User. |
| User Name | The name of a user who created an Activity. |
| Activity Sentiment | This field identifies the sentiment of a meeting by evaluating word choice, the intensity of expression, and the nature of feedback. It stores three values: Positive, Negative, and Neutral. |
Activity Attendee
This object is used as Timeline Activity in Reporting and Rules Engine modules.
The following table lists the data fields available in this object:
| Field Name | Description |
|---|---|
| Activity Id | The ID of the associated Activity. |
| Attendee Type | This field describes if the Attendee is internal or external. |
| emailAddress | The email address is preserved during ingestions from external systems when the company person record is not part of Gainsight. |
| External Attendee GS Id | The Gainsight ID of the associated External Attendee. |
| External Attendee GSID | The GSID of the associated External Attendee. |
| Internal Attendee GSID | The Gainsight ID of the associated internal Attendee. |
| Internal Attendee GSID | The GSID of the associated internal Attendee. |