Text Analytics Objects
Text Analytics
Some of the most important Gainsight objects used in the Text Analytics module are described here.
Takeaways Overall Summary
The following table lists the data fields available in this object:
| Field Name | Description |
| Created Date | It is of datatype DateTime. Indicates when the record was created. |
| Error Message | This field displays the error message for each failed response. |
| GSID | GSID of the record for overall summary. |
| Negative Summary | This field provides insights into areas that require improvement to meet customer needs. |
| Positive Summary | This field provides details about positive outcomes, enabling administrators to pinpoint effective aspects that meet customer needs. |
| Status | This field provides the status of a Survey. |
| View ID | This field displays the ID of the selected view. |
| View Name | This field displays the name of the selected view. |
Takeaways Key Opinions
| Fields | Description |
| Category | Category is the theme based names for key opinions. |
| Created Date | It is of datatype DateTime. Indicates when the record was created. |
| Error Message | This field displays the error message for each failed response. |
| GSID | GSID of the record for key opinions. |
| Key Opinion | The key opinions field provides concise users opinions from all the available customer feedback offering precise insights on service, product, and process. |
| Sentiment | The Sentiment field displays the relevant sentiment status. |
| Status | This field provides the status of a Survey. |
| Summary | The summary field provides a brief overview of what works well and what needs improvements. |
| View ID | This field displays the ID of the selected view. |