Product Requests Objects

Enhancement Request Object

This object stores Enhancement Request in GS. These are the product requests raised by CSMs in Gainsight and gets pushed to Product Board.

Field Name	Description
GSID	A unique identifier for the table.
Name	Name of the Enhancement Request
Company	GSID of company record. This field has a lookup to the GSID field in the company object.
Relationship	It has lookup to GSID field in the Relationship object.
Person	GSID of person record. This field has a lookup to the GSID field in the person object.
Priority	Priority of an Enhancement Request - Critical, High, Medium, or Low.
Source	Source of an Enhancement Request - Customer Call, Email, QBR, Community, Slack/ Microsoft Teams
Tags	Multiselect Dropdown list to add tag(s)
Status	Status of an Enhancement Request - Pending Review, Accepted
Summary	Description of the Enhancement Request
Gainsight DataPoints	Gainsight DataPoints contains the field from Company object CSM Name: CSM Email ID, Customer Renewal Date, ARR, and so on.
Business Objectives	Business Objectives related to Enhancement Request
External Id	Unique Id of the Note created in ProductBoard
External Url	Link to navigate to ProductBoard Note
Currency ISO Code	For a multi currency tenant, this field stores the currency code (currency symbol) based on the user input. If a tenant does not specify any currency during data load, the value in this field is set to the corporate currency by default.
Created Date	It is of datatype DateTime. Displays the date when the record was created
Modified Date	It is of datatype DateTime. Displays the date when the record was last modified.
Created By	Indicates the person who has created the record. This field has a lookup to the GSID field of the User object
Modified By	Indicates the person who has last modified the record. This field has a lookup to the GSID field of the User object.
Deleted	Flag that indicates whether the record is deleted.

Insight Object

This object stores Enhancement Request and Roadmap Items Associations. Insight Object is a bridge object that stores M-M relationship between Enhancement Request records and Roadmap Item records.

Field Name	Description
GSID	A unique identifier for the table.
Name	Name of the Insight
Enhancement Request Id (ERId)	GSID of Enhancement Request associated with the Roadmap Item
Roadmap Item Id (RIId)	GSID of the Roadmap Item associated with Enhancement Request
ER External Id	Unique Id of the Note associated to Feature in ProductBoard
RI External Id	Unique Id of the Feature associated to Note in ProductBoard
External Id	Unique Id for Insight in ProductBoard
Created Date	It is of datatype DateTime. Displays the date when the record was created
Modified Date	It is of datatype DateTime. Displays the date when the record was last modified.
Created By	Indicates the person who has created the record. This field has a lookup to the GSID field of the User object
Modified By	Indicates the person who has last modified the record. This field has a lookup to the GSID field of the User object.
Deleted	Flag that indicates whether the record is deleted.

Roadmap Item Object

This object stores Roadmap Items. Roadmap Item object is similar to Feature in Product Board.

Field Name	Description
GSID	A unique identifier for the table.
Name	Name of the Roadmap Item
Summary	Description of the Roadmap Item
Status	Status of the Roadmap Item - Fetched from ProductBoard
Type	Type of Roadmap Item - Feature, Sub-feature
Internal Status	Internal Status of the Roadmap Item - COMPLETED, NONE
External Id	Unique Id of the Feature created in ProductBoard
External Url	Link to navigate to ProductBoard Feature
Currency ISO Code	For a multi currency tenant, this field stores the currency code (currency symbol) based on the user input. If a tenant does not specify any currency during data load, the value in this field is set to the corporate currency by default.
Created Date	It is of datatype DateTime. Displays the date when the record was created
Modified Date	It is of datatype DateTime. Displays the date when the record was last modified.
Created By	Indicates the person who has created the record. This field has a lookup to the GSID field of the User object
Modified By	Indicates the person who has last modified the record. This field has a lookup to the GSID field of the User object.
Deleted	Flag that indicates whether the record is deleted.

Roadmap Config Object

This object stores Roadmap configurations. This object is SYSTEM object that stores Product Requests configurations (layout, table).

Field Name	Description
GSID	A unique identifier for the table.
Name	Name of the Config - Enhancement Request, Pending Request, Roadmap Item, Delivered Item
Type	Layout Type - OBJECT_LAYOUT, TABLE_LAYOUT
Object Name	Name of the Object - enhancement_rquest, roadmap_item
Config	Configuration json
Default Layout	Default layout Configuration boolean
Created Date	It is of datatype DateTime. Displays the date when the record was created
Modified Date	It is of datatype DateTime. Displays the date when the record was last modified.
Created By	Indicates the person who has created the record. This field has a lookup to the GSID field of the User object
Modified By	Indicates the person who has last modified the record. This field has a lookup to the GSID field of the User object.
Deleted	Flag that indicates whether the record is deleted.

Roadmap Status Object

This object stores Roadmap Item statuses. This is to store Product Board Feature statuses.

Field Name	Description
GSID	A unique identifier for the table.
Name	Name of the Status
Status	Status of a particular Roadmap Status as COMPLETED, NONE
External Id	Unique Id of the Status in ProductBoard
Picklist Item Id	Picklist ld of the RMT Roadmap Status picklist
Created Date	It is of datatype DateTime. Displays the date when the record was created
Modified Date	It is of datatype DateTime. Displays the date when the record was last modified.
Created By	Indicates the person who has created the record. This field has a lookup to the GSID field of the User object
Modified By	Indicates the person who has last modified the record. This field has a lookup to the GSID field of the User object.
Deleted	Flag that indicates whether the record is deleted.

Enhancement Request Status Object

The object stores Enhancement Request Statuses.

Field Name	Description
GSID	A unique identifier for the table.
Name	Name of the Status
Status	Status of a particular Roadmap Status as COMPLETED, NONE
External Id	Unique Id of the Status in External System
Created Date	It is of datatype DateTime. Displays the date when the record was created
Modified Date	It is of datatype DateTime. Displays the date when the record was last modified.
Created By	Indicates the person who has created the record. This field has a lookup to the GSID field of the User object.
Modified By	Indicates the person who has last modified the record. This field has a lookup to the GSID field of the User object.
Deleted	Flag that indicates whether the record is deleted.

RMT ER Vote Object

The object stores Enhancement Request and Proxy/Idea Vote association.

Field Name	Description
GSID	A unique identifier for the table.
Enhancement Request	Gainsight Enhancement Request Id
Company	Gainsight Company Id
Person	Gainsight Person Id
Vote External Id	External System Vote Id
Source	Where this vote is being cast
Description	Description of Er vote
Link	Link related to ER vote
Created Date	It is of datatype DateTime. Displays the date when the record was created
Modified Date	It is of datatype DateTime. Displays the date when the record was last modified.
Created By	Indicates the person who has created the record. This field has a lookup to the GSID field of the User object
Modified By	Indicates the person who has last modified the record. This field has a lookup to the GSID field of the User object.
Deleted	Flag that indicates whether the record is deleted.