Instructor-Led Training Waitlists

Enabling Waitlists

Waitlists can be enabled on a per-session basis for either online or in-person events. In order to do so, navigate to your ILT event, select a session, and click the edit action. At this point in time, waitlists cannot be used in conjunction with Zoom events.

Session waitlists must be configured to close at a predefined timeframe before the session starts. Choose either from 24, 48, or 72 hours before the session starts. Once a waitlist closes, learners will be notified, and automated registrations will stop. 

Waitlist Notifications

Waitlist also come with a set of predefined email communications that are enabled by default, are they each customizable according to your account plan. By enabling a session waitlist, email communications will be sent to learners automatically when the following events occur: 

• A learner joins a waitlist
• A learner leaves a waitlist, or is removed by an administrator
• A waitlist closes, or an administrator disables a waitlist

Waitlist Management

Waitlisted learners can be seen from the new Waitlist tab in the registrants view from within a session.

From here, admins can do the following:

• View and export a list of all waitlisted learners &
• Find a particular waitlisted learner (either via sorting, filtering, or searching) and access their learner profile
• Manually register a learner to the session (this will automatically increase seat capacity to accommodate, and this learner will receive the traditional ILT registration confirmation communication)
• Remove a learner from the waitlist (the learner will receive the "Leave Waitlist" message mentioned above)

Note: Admins cannot manually add learners to the waitlist.

Automated Registration

As capacity becomes available (e.g. a learner unregisters from the session, or an admin manually increases the seat count), the first waitlisted learner will be automatically and immediately registered to the session.