Analytics Alerts
Be up to date with your data and set up customized alerts for your analytics.
This article helps you to be up to date with your data and set up customized alerts for your analytics.
Overview
Alerts are a form of automated, query-based reports sent to your email when the set of conditions is met. These threshold-based notifications can alert you about important changes in reporting data so you always stay informed.
Important: This feature is available in the Enterprise plan only.
Set up the Alerts
Setting up an alert in Gainsight allows you to stay informed about key metrics. To set alerts:
- Identify the metric you want to monitor.
- Click on the bell icon located in the top right corner of the dashboard.
- Before setting up the alert, you can apply filters to narrow down the specific conditions for the alert.
- Ensure that your filters are selected according to your preferences.
- After clicking on the bell icon, a setup window will appear.
- Add the conditions that will trigger the alert.
- Specify how frequently the system should check for these conditions.
- Give your alert a meaningful name.
- Save your changes.
Manage Your Alerts
- After saving the alert, you will see it listed among all active alerts on the dashboard.
- You can add more alerts by repeating the steps above.
Alerts can be set up in many different reports and dashboards.
A full list of available alerts:
| Reports with available alerts | Data points eligible for alerts |
|---|---|
| School Activity | Learners Invited, Learners Activated, Learners Active, Average Time to Activate, Learners Invited Analysis, Learners Activated Analysis, Learners Active Analysis |
| People Leaderboard | Number of Progressing Learners, # of Learners Finished, Average Progress |
| Course Progress Stats | Number of Learners Enrolled, # of Learners in Progress, # of Learners Finished, Average Course Progress, Average Time To Completion |
| Single Course Analysis | Number of Total Enrollments, # of Learners in Progress, # of Learners Finished, Average Progress, Average Time to Complete, |
| Single Quiz Analysis | Average Time, Average Attempts, Average Score, Median Score, Average Progress, Question Analysis(% of Correct Answers), Score Distribution |