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Gainsight Inc.

Renewal Center Forecasting in C360

Overview

Gainsight provides the ability to link the Renewal Center Forecast section in C360. Admins can now configure the Forecast section in C360 thereby helping CSMs to view and analyze the opportunity data directly in C360 without navigating to Renewal Center. This feature reduces deployment effort for admins by providing an out-of-the-box Forecast tab within C360. 

The Forecast section in C360 provides CSMs with the following capabilities:

  • View and edit the opportunities directly in C360.
  • Filter out the opportunities for the selected company.
  • Edit the opportunities inline.
  • Create, edit, or share the required Views.
  • View a list of standard and shared Views,
  • Export the list of Opportunities from C360, 

Example Business Use cases:

  • Executives who use C360 want to see the opportunities related to a company. The Forecast section in C360 helps them view and drill down the required opportunities for the company.
  • Executives want to view the comments entered by a CSM against an opportunity in C360 to understand the progress. 

Configure Company Object

Admin needs to configure the Forecast section in the Company object to link Opportunity data to C360. 

To add the Forecast section in the C360 page: 

  1. Navigate to the Administration > Company. The Company page appears.
  2. Click the C360 LAYOUTS tab.
  3. Click the three dots icon and select the Edit option for the layout to which you want to add the Forecast section.
  4. From the Available sections, drag-and-drop the Forecast section into the Selected sections.
  5. Navigate to the C360 page of the Company. The newly added Forecast section is displayed.

Admin Forecast in C360.png

View Company-specific Opportunity Data

Once the admin adds the Forecast section to the C360 Layouts, CSMs can navigate to the C360 page and view the opportunities for the company. CSMs can also add opportunities directly from the C360 tab and then use the filter options to sort and drill down the list of opportunities. 

The following capabilities from Renewal Center are available in C360:

  • View the grand totals for currency fields.
  • Sort the columns.
  • Search/filter from the column headers.
  • View the Opportunity details.
  • View the Scorecard and Timeline tabs in the Opportunity detail view.
  • View the changes to opportunities highlighted.

Additionally, CSMs can click on any company name from the Renewal Center Forecast page, to navigate to the C360 page that displays the list of opportunities for the selected company. For more information on forecasting options, refer to the Renewal Center User Guide article in the Additional Resources section.

C360 Forecast.png

Note: CSMs can click on any Opportunity field to edit the details inline.

Edit Opportunity.png

Create, Edit, and Share Views

CSMs can create a view for the selected opportunity data of the company, edit the view, and share it with other users when a filter change is made in the C360 layout. For more information on views, refer to the Custom Views in Renewal Center article in the Additional Resources section.

C360 Views.png

Export Opportunities

CSMs can export the selected list of opportunities for the company to a CSV file using the export option.

C360 Export.png