PX Patch Release Notes August-September 2025

Introducing AI Insights in Path Analyzer

We are excited to launch AI Insights in Path Analyzer, the first AI-powered feature in Gainsight PX. This marks a new chapter in how product teams uncover, interpret, and prioritize improvements based on user journey data.  With a single click, AI Insights delivers clear, actionable summaries from even the most complex paths, making path analysis faster, more accessible, and easier to share across your teams.

AI Insights distill complex user behavior into clear, natural language summaries, helping you quickly understand patterns, identify opportunities, and move from analysis to action with confidence.

Sample Business Use Case: Use AI Insights to spotlight high-performing onboarding flows and drop-off points. It helps you clearly show what is working and where users are getting stuck.

AI Insights provide a curated summary of user path data across the following five categories: 

• Top User Journeys & Engagement Patterns: Highlights the most frequent and repeated paths users take, helping you identify high-traffic flows and areas that may require optimization or simplification.
• Drop-Off Analysis & Friction Points: Surfaces key drop-off points and subtle signs of hesitation, supporting UX improvements to reduce friction and increase completion rates.
• Cross-Feature Interactions & Module Usage: Reveals how users move across features, which modules see high engagement, and which areas may be under-utilized.
• Unexpected User Behaviors & Anomalies: Flags non-standard navigation patterns, loops, and redundancies that could signal confusion or design gaps.
• Flow Dynamics & Transition Efficiency: Evaluates transition speed and flow quality to detect bottlenecks and highlight opportunities for smoother user experiences.

For more information, refer to the Path Analyzer article.