This article provides the Gainsight PX Mobile SDK data collection details. It also outlines the storage of the data collected from the SDK and the privacy perspective for App store.
Data Collection Details
IMPORTANT: Gainsight PX iOS SDK does not fall under Apple's definition of tracking and does not make use of any sort of advertising identifiers.
|identifierForVendor (used to collect the number of installations per device )
Manufacturer (Apple) Type(iPhone)
Model (iPhoneXR) Version (OS version)
|Name of the SDK (Example: analytics-ios)
SDK Version (Example: "1.6.2")
|Cellular or Wifi
Type(APPLE_OS) Apple ecosystem
|Density(Example: @1x, @2x, @3x)
|Analytics related to any Engagement
“Engagement button clicked”
Any Engagement related Data
|Screen Name (Example: Home)
Screen Title (Example: HomeViewController, HomeActivity)
|Gainsight PX uses a Visitor ID, an ID for each visitor who logs into your application in order to work effectively. The Visitor ID can be anonymized.
|Gainsight PX Identifier
|User identifier generated by Gainsight PX for each User ID and this will remain the same across the log-ins with the same User ID. The Gainsight PX Identifier can be anonymized.
|Application screen tap events with structural details of each visual element.
|Application in foreground
Application in background
|User ID is a consistent parameter set by customer to identify a user of their app. This is required so that PX can work effectively and this ID can be anonymized.
* - Data collection can be turned off using configurations while initialising the GainsightPX SDK.
Optional Data Collection
|User-related optional information that may or may not be linked to their User ID.
|Account ID is an optional parameter that the app might send to indicate a logical user group or an internal account ID.
|Account-related optional information that may or may not link to their Account ID.
Gainsight PX SDK sends the collected event data to Google Cloud data centers where this data is stored and processed. The data centers are based in the US and EU regions, with the US being the default choice and the EU being the opt-in choice for Gainsight PX subscriptions. There is no data transfer between the data centers in the two regions.