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Gainsight Inc.

Gainsight PX Thought Industries (TI) Integration

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This article explains how to integrate Thought Industries with Gainsight PX.

Overview

Gainsight PX offers an integration with Thought Industries (TI) which allows you to search and view the knowledge base content of TI using the PX Knowledge Center Bot.

Prerequisite 

Ensure you have login credentials for TI to generate an API Token.

API Token 

Server API tokens are used to create integration from your server application and the TI API. The token consists of a key that is used to sign API requests, allowing valid requests and rejecting invalid or expired requests. 

Note: You must generate an API key in TI to establish the connection with Gainsight PX.

Integrate Thought Industries

To establish connection between Gainsight PX and TI:

  1. Login to Gainsight PX. 
  2. Navigate to Administration > Integrations. 
  3. Click the Settings icon on the Thought Industries card in the Knowledge Center Integrations section. Thought Industries configuration window appears.
  4. In the Token field, enter the API key that you generated in Thought Industries. 
  5. Enter the Instance URL. 
  6. Select the Filter search result by language, to retrieve articles from KCBot that match the language of your browser.
  7. Click Apply. Navigate to the Knowledge Center Bot to verify the integration.

ThoughtIndustries_ThoughtLanguage.jpg

Validate Integration

To verify whether the integration is successful: 

  1. From the left pane, click on Knowledge Center Bot.
  2. Click on the KC Bot in the Knowledge Center page.
  3. Click Articles Search tab in the Editor step.
  4. Select the Docs Search Tab checkbox.  
  5. Select Thought Industries in the Knowledge Base section. The Knowledge Base tab is shown in the bot preview. 
  6. Click Save. Now, the content from Thought Industries is displayed on the Knowledge Base tab of KC Bot.

kcbot_thought_industries.png