This article explains how you can configure Google Search Integration in Gainsight PX to access Google search results from the PX Knowledge Center bot. Google Search Integration allows you to supplement the search results with your existing knowledge base or support center resources. Once this integration is enabled, a search performed within the Knowledge Center Bot yields results from the domains specified.
To integrate search with a specific domain, the domain must be publicly accessible and indexed by Google. Check to see if your desired site can be configured with search integration.
To test it, try an advanced search within Google. For example: to search for the word “Bingo” in “www.example.com” type in Google search: “Bingo site:www.example.com”. If you get results, then Gainsight PX can integrate Google search for that domain. If articles are in any way hidden, such as with an intranet, the integration will not be able to display those articles in search results.
Integrate Google Search
To configure the integration between PX and Google:
- Login to Gainsight PX with your credentials.
- Navigate to Settings > Integrations. Google search appears in the list of Knowledge Center Integrations.
Click the Settings icon. Google search Knowledge Base window displays.
- In the Domain field, enter domain/site/page details.
Note: You can add a maximum of 100 entries here.
- Click Apply.
- You can now verify the integration by navigating to Knowledge Center Bot.
To verify if the integration is successful:
- Navigate to Knowledge Center Bot.
- Click Editor and then click the Articles Search tab.
- From the list of Doc search Enabled integrations, select Google Search.
Users can now view or search content from Google search in the Knowledge Base tab of the bot.
- Every search yields a maximum of 10 search results.
- Search results may vary if the search is performed from a local browser. This is due to changes in the geographical area from which the request is sent.
The search results are listed as shown in the screenshot below: