Following are the most frequently asked questions on Snooze feature for engagements . If you have a question that is not answered here or through related support articles, please email email@example.com. If you have enhancement suggestions, please post them to Gainsight's Community.
When an engagement is snoozed, is it considered as viewed and not completed?
Yes, the engagement is counted as Viewed if it is snoozed. The snoozed engagement is not counted as Completed. But, for a single step guide even if the user snoozes the engagement, it is marked as complete as the user has viewed the engagement.
Do we have statistics on the number of users who have snoozed the engagement?
Currently there is no direct filter. In the Analytics section, snoozed engagements are denoted by non-zero values. So, you can check the users who have snoozed the engagement.
How does the Snooze functionality work with throttling and priority if Only Once qualification scope is selected?
The engagement if not marked as Ignore Throttling the Throttling norms will be adhered to for the snoozed engagement.
What is the difference in usage of the skip tour button and the snooze button for Interval qualification scope?
From functionality perspective, there is no difference between Skip and Snooze for Interval Qualification Scope. In the Analytics section, only the snoozed engagements are tracked whereas there is no tracking mechanism for the Skip action.
If an engagement is paused, will the user be able to still see the engagement after snoozing it?
A paused engagement is never triggered to any user. The same rule applies to the engagement irrespective of whether it is snoozed or not.
If a user does not meet the qualification scope after snoozing the engagement, will it not reappear to be viewed by the user?
Yes, for a user to view the snoozed engagement, the user needs to qualify for the engagement at that point of time. Gainsight PX triggers only those engagements to the users for which they qualify.
Does Snooze qualify for View?
Yes the snoozed engagements qualify for view, as engagements adhere to throttling.
Does using Snooze mark the engagement as completed?
No, snoozed engagements are not marked as complete.
How does the snooze functionality work with different engagement qualification scopes?
|Qualification Scope||Impact||Additional Information|
|Only Once||The snooze feature for the engagements has maximum utility, allowing users to view the engagement multiple times as long as it remains active.|
|Interval||Users can snooze the engagement based on the number entered in he Show engagement X times operator in one cycle.||The behavior of the X icon, Snooze button, and Skip option is the same in this scenario.|
|Once Per Visit||Opting-in or opting-out of Snooze for such engagements does not have a major functional difference.|
|Paywall||Opting-in or opting-out of Snooze for such engagements does not have a major functional difference.||Engagements are marked completed only when a specific action, such as purchasing a subscription, is completed and the relevant data is updated in PX.|